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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38777 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1492 Showing 29,821-29,840 of 38,776 reviews
  • Rated 4 out of 5 stars

    inclusive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that Office 365 includes Outlook, and all the other programs usually included; however, I think I should be allowed to install it on my home computer and my laptop for the same price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Word, Excel, PowerPoint, and other apps for Window

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it has the full downloadable for Word, Excel, PowerPoint, Outlook, also works on your laptop and mobile versions for tablets and phones. You also get mobile apps and 1TB of online storage.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    paid for this at store/geek squad no help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid for this at the time of purchase of new computer. No help from geek squad. When I had to have the computer worked on they took it off, uninstalled or something and I now can't find it on my computer. Geek Squad at Davenport, IA is NO help.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Can’t go wrong

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only thing I would change about the Microsoft package would be not having to pay for it every year. I would rather just pay the price to purchase it flat out. Other than that, normal Microsoft package. Can’t complain.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I can see 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, we really needed this with the set up of our new laptop that we purchased very easy to follow for additional needs

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    MS Office Loads Very Slow!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MS Office 365 does not provide me with additional features that are useful to me over MS Office 2010. I takes several seconds to load. I do not like having to pay a fee to renew every year. After my one year is up I will go back to MS Office 2010.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good program for experienced accounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use Excel for home accounting of finances. Found the program had problems with calculating data. Took me a week but finally found the problem. Works great now. Not good program for beginner.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, user-friendly interface with extensive help features All-in-one app for mail, contacts, and calendar. Pretty Nice

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Product disappointing, customer service good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to purchase Microsoft Office for my not-for-profit animal rescue. Found out they do not offer a onetime purchase as it was when I purchased my last computer five years ago. Now you have to pay annual fee. The employees were goo though.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Big help

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My granddaughter found a job as a Med Tech and her Excel has helped her keep track of all her assignments. She’s able to write administrative letters with Word and stores them for future access.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for your review. We're so glad that Office 365 is helping your granddaughter be successful in her career. We love hearing success stories.

      Have a great day,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 5 out of 5 stars

    Office 365

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In our company we use Office 365 mostly as an E-mail and calendar service because it is great and easy to manage any kind of meeting. It is a great addition to your office

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Subscription

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan that we have to repurchase these yearly but it’s how things are. I guess I would prefer this over paying for a product the company stops supporting. You get what it says and that’s all we really could ask for.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not a fan of having to connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of having to connect to the internet to use this product. Will be looking for other options once the year has expired....security is always first with me....and if I had the option, I would return this to Best Buys

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    4 stars simply because it's a download

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm taking one star off just because I don't like not having a physical disk. It's software & does what's needed although I think that Microsoft makes each new software iteration more complicated than it needs to be.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A bit goofy way to buy but solid product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like Microsoft products but I am not a huge fan on how it sells the software now. Perhaps it should focus on making an enduring product instead of finding a way to increase its margins through how it markets them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    office 365 good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 offers a one year subscription to the ms office suite. after the year you need to renew it, but this way it is an affordable solution versus buying the whole package outright off the shelf, which would cost a lot more.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the new office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first got it I needed help getting my Yahoo email address in to Outlook and was able to have a service person help me remotely figure out the problem. There is a little bit of a learning curve, but otherwise awesome program.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft programs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I requested my programs be already installed and Best Buy did assist me because I'm not computer fluent. They were a bit frustrating to install but once they were in, everything has been exactly where and how I needed them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but expensive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Software always feels like such a ripoff, but I have to have all the Office apps. The good thing is, at least it can be shared between 5 devices. That makes the cost slightly less painful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome product BUT.........

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had so much trouble trying to set up. The product key was soooooo messed up I had to call and use the help center from Microsoft. Took a bit of time but all is good to go. Upside Microsoft was awesome at the help we needed..

    I would recommend this to a friend