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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38777 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1503 Showing 30,041-30,060 of 38,776 reviews
  • Rated 5 out of 5 stars

    Easy to download and use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I needed was Word and Outlook but it's a package deal. It was a discounted item with the purchase of the computer. I use this software a lot so I was very happy with the "extra."

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft winner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Office 365 is a fantastic product that offers all the programs you could need for your home and personal use. I couldn't ask for a better support team. They are always there to help with any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Word program

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With any computer you need a windows program in order to use word, excel, etc. My yearly renewal is coming up very soon. Will have to renew.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Item to Have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and important item to have, especially for those who currently have or plan to get a computer or laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for college

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though college provides free MS Office, this is great backup! Used with Suface Pro 6! Lightweight! Fast! Tablet! Keyboard! Pen! Great for Interior Design degree! Just right!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift. There should be an option to opt out of reviews and mark them as gifts. Personally, I use a MAC and do not have great appreciation for Microsoft Office 365 subscriptions or prices.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried to cancel this order. I have no intention of installing it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Necessary

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been missing out by not having this app. So frustrating to not having this Microsoft product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Choosing between the subscription windows office and the other permanent version is personal preference but coming up with less than $100 in the span of 1 year does not seem too impossible to come across.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I wasn't sure if I'd like having to renew the product every year, but I like the affordability of the product and the idea that the programs will always be the newest version.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BOUGHT OFFICE 365 - NEEDED PUBLISHER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because I needed Publisher, in addition to word processing, I went with the online Office 365 option. It was not included in the one-time purchase option.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    SNAFU!! Use Google Apps if you can!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Background: 1) I bought a new pc (Windows) and MS Office for it 2) I am a life long, die hard MS Office user, because I very much value Office functionality over Google apps 3) I wanted Office on my pc, phone, online to sync (i.e. – doesn’t matter which Outlook access point I use, they all see/create same emails, view/update same calendar, view/create same contacts list, etc.) 4) I wanted to use a gmail email as my primary email address I have setup new pc and Office before numerous times in the past, and this USED TO BE a crazy simple install, but my recent experience setting up Windows and the newest Office version was a complete cluster ----!!! I spent weeks with MS support, going to the higher levels of support (i.e. - where MS support was proactively calling me, because they realize there is a severe issue). They gave me new product keys to try and start from scratch, but their cross account/product setup integration is ------ messed up. Point blank: if you want to use gmail as your primary email address, and use MS Windows and MS Office including Outlook >> THEN create a new Hotmail email address and use it to create your MS Account from which you will setup Windows, Office and Outlook. This will hopefully avoid the larger cross account/solution integration problems across the MS platform. Also, realize #3 above is just not possible; MS Outlook on pc, phone and online are 3 distinctly different apps that have awful synchronization across them. EMAIL: After initially setting Outlook up with Hotmail, You can setup Outlook to use your gmail as the primary email address across your Outlook access points (Outlook on pc, phone, and online login) … note: I still have some occurrences of issues, so don’t use online Outlook, and use the Gmail phone app CALENDAR: To view/edit calendar across Outlook on your pc, phone, and online version, use your Hotmail account/email as your primary calendar (you can include a view to your google calendar if you like). Unfortunately, this too creates issues. Example, I recently vacationed overseas (brought phone but not laptop), and found that 80% of my calendar items were not showing on my Outlook phone app (am guessing its due to my pc not being online/recently used), but if I looked at my Google calendar app, with my Hotmail calendar view included – they were all there. CONTACTS: I never completely resolved the issue here, as to why contacts do not sync across Outlook on my pc, Outlook phone app, and Outlook online. I found some contacts would auto appear across all three, some would not, and some that did sync, would have different info depending on if I was looking at the contact on my Outlook on pc, phone or online; frequently with some fields turned into random text. Apologies for the rant, but my experience was a multi-week nightmare that I wouldn’t wish on anyone Additional notes: MS Support: all of the MS Support people I talked to (and it takes awhile to get to the point where you can actually talk to them), where EXTREMELY FRIENDLY! And countless times we thought we had resolved the issue, only to find each time it unfortunately did not, and this essentially is what drove escalation to higher level support resources. Google: if the Google apps had just ½ of the basic Outlook functionality, I would switch 100%. Google obviously have the cross app synchronization down (total non-issue vs MS SNAFU). But their functionality relative to Outlook is like Ford trying to come out today and say “You can have any car you want, as long as its black.”

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the review. We're sorry to hear that your experience wasn't what we strive for. We're glad that you found our Customer Service was friendly. We'll pass along your review as feedback.

      Have a great day,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    Bundled “free” software

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dislike the bundles of “free” software and other stuff that clogs up a new computer! Let me choose and download or install what I want instead of giving me a project to get rid of this junk when I purchase a new computer.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft Office at a discount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this software while buying a laptop. Its better than paying full price. Although, I don't like the fact of buying a yearly subscription. I'd rather just buy the software every 7 years or so.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Have to buy all the programs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    365 is the way Microsoft sells their programs now, as a subscription, annually. If you want only one, such as Word or Excel, you still have to pay for them all. Still, they're the world standard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365 plan is great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad I could obtain this option of one year and expect to add on. They had a special rate which made it more affordable with a purchase of new laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has always been a great product. Have to say the subscription way is way better than having to buy the software and keep updating it with new software.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome heavy duty shelf!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shelf was in great condition when I opened the box. It was easy to assemble and is very well made. I just ordered another one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don't want to use anything else

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using the MS suite of products for years and was thrilled to get an updated version when I purchased my new computer. For my business I do not want for anything else.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really liking the concept of paying for Office yearly as it gives me a cheaper option than buying the stand a lone software. It assures I always have the most up to date version for my needs.

    I would recommend this to a friend