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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38786 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1599 Showing 31,961-31,980 of 38,782 reviews
  • Rated 5 out of 5 stars

    Pleased customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the ease of setting my subscription up and the fact that it was discounted with the purchase of my laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my son for school. They offered a college discount which was very nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    online help is excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Main complaint is getting past the computer that answers the phone. ONce you get to a human assistance is excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for working on documents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact that I can close a document on my laptop and then open it on my phone a second later from anywhere.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    works good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works good and up to date...well worth the purchase!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Student friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good version for high school students. I guess more would be better if you used it but for us it's more than adequate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A needed product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not like the fact that I was told the code would be emailed to me. It has been a week and I still do not have it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Software refresh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very convenient not to have to worry about renewing after a year. Automatic refresh.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    AdamMarksSalon

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dislike Microsoft and outlook one note it is horrible. It is not user friendly it is so complicated to use. They make u set up all your electronics on it and force you to put in to much information just to install. They need to make it user friendly. Simplify. You know keep it simple.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Know the terms of the purchase/renewal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although the price is a great deal I learned today that your subscription starts from the date of purchase, so if giving as a gift for a future date you should know that. Microsoft does not support this because they say Best Buy is a reseller and all issues have to be addressed to them.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works okay on my chrome book. Didn’t try PowerPoint

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No gifting portions I guess

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom let's me pick out my birthday she christmas gifts each year. This system of geek squads is not good for me. Get Kaspersky and Lakewood a raise though, standing up in winter park florida,

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    More junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very hard to get it loaded and slow to respond and you have to subscribe again every year.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Fini, Many of the updates made to Office were from feedback we received from consumers like you. With this feedback, Microsoft came out with Office 365 (subscription based only) versions and Office 2016 versions sold at a one-time retail price and you own it forever. For free tips, tutorials and support on using and finding applications on Office 365, please visit: https://support.office.com/. We apologize for the frustration this has caused and this hope this was helpful to you. Microsoft

  • Rated 1 out of 5 stars

    Terrible support over the internet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not install it! I bought the FAMILY, however the seller registered the PERSONAL. I contacted BB and just can't get support to change it! It's a jungle out there!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Much needed

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the Microsofts programs, but if you go to school you can probably get it free

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great add on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy this at the store with your computer. You're going to need it and it will save you money upfront and in the future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dependable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of those things I've always had and can't go without. Once you know Office, it's just easy to use.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Think twice before wasting your$$

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as an attachement to a purchase of an iPod. They sent me a link to download it. When I did, it showed the wrong email address for it, so I clicked on something to change that, and when I did I lost the files! I downloaded the files from the App Store, but it appears to be free versions?? It’s all very confusing and frustrating. I should never have bought this. I already have an Outlook account, which is free, and all the other programs I have on a Microsoft Word ‘97 physical disc that, although Microsoft no longer supports it, it works just fine on my Windows 10 desktop. That leaves cloud storage. However, I already have cloud storage through Apple,

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New Program for Me to Use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Computer that Died did not have Micro Soft programs like Word Publishing etc.. so this will come in Handy..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Office 365 is convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The subscription model is kind of a pain in some ways BUT it's a "have to have" for ease of use and a work environment.

    I would recommend this to a friend