Labor Day Appliances SaleEnds 9/16. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38787 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1601 Showing 32,001-32,020 of 38,782 reviews
  • Rated 3 out of 5 stars

    Kinda bummed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish we could just go back to when Microsoft was included in the computer. I also hate that you cant get any sort of clip art and that any images you get from the internet, that the program automatically will not allow you to take off the copyright. Being a teacher and having no clip art is such a loss

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Has one purpose for me

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Access to One Drive, which is good. Don't like the fact I have to pay an annual fee, but the first year was free for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Subscription

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much to say. You get all of Microsoft 365 and its advanced security.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365 is the best!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to always have the most up to date product of the best office productivity software.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I've always liked Microsoft Office

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used Office before. This is my first time purchasing 365. There's so much to learn, but I like the challenge!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Review is of buying through Best Buy. Not Product

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought from Best Buy could never get it running. Called their support line numerous times, no one could figure out how to activate the product. Total waste of money. Do not recommend buying from Best Buy,

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Can’t use a computer without Microsoft office.

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need Microsoft office to run my business. Thanks for providing it with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with my lap top, haven't used it yet. Hope i can still use it when i need it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    365 crap

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant load up Microsoft does not have customer service

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mr

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The issue with Office365 is with Outlook. Problem is the inability to send outgoing Mail via Outlook. With no documentation or User Guide and no real software support from either Microsoft or Best Buy Geek Support, it is truly a problem.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good - Average

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a good job and provides the functionality required. DO not like the pricing model..

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello smmpjm1, Many of the updates made to Office were from feedback we received from consumers like you. With this feedback, Microsoft came out with Office 365 (subscription based only) versions and Office 2016 versions sold at a one-time retail price and you own it forever. We hope this was helpful to you Microsoft

  • Rated 5 out of 5 stars

    Nice to have.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have for the kids and there school work and also helps to create files for adult life paying bills.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great value for the price, needed a basic subscription for school and personal use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365 is a great value!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the auto renewal feature and that you can transfer a new computer if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get this. Was new to chrome os so was momentarily confused but Microsoft helped get it going.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a chrome book and happy to find that Best Buy was able to fill that need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect addition to my laptop purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added this to my laptop purchase. It was very affordable and complemented it perfectly. I'd definitely recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still use Microsoft office

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although my 1st purchase said the key code was not valid and I had to go back for a 2nd one. Gotta love Office.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    gave me some trouble but got through it.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gave me an error. Called the 800 number listed not happy with the response but has nothing to so with the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great for my home

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great for my home usage. The value of this product was excellent. Great customer service by the staff

    I would recommend this to a friend