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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38813 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1821 Showing 36,401-36,420 of 38,808 reviews
  • Rated 1 out of 5 stars

    Subscription warning

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It turned out to not be needed, and was denied a refund, even though it had not been activated or installed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of time

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this. Not needed. Your customer service should not have sent this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible support from microsoft

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldnt install on my yoga. Microsoft support terrible. Didnt fix issue, promised call back in 30-40 minutes. Lie.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Niiiiiiiiiiiiiiiiiiiiiiiiiiiiiiicccccccccccceeeeeeeee!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with my purchase of Microsoft Office 365

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It was needed...but is a pain!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I remember the days when this came with the pc!! Now we have to pay yearly to use it...and it is a pain to sign up for with passwords etc..etc... now I know why o just settle for the free programs that do the same thing.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Joey,

      We appreciate your review. We now require you to connect your Office subscription to a Microsoft account so that should anything happen to your computer you can still access your Office products by logging into your Microsoft Account on another device.

      Hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    The product often freezes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product often freezes when I try to input data into either Excel and or Word. In order to get out of the dilemma, I have to shut down the computer completely

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Over all great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am impressed with Office 365 and enjoy using it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty Software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Windows 365 was installed on my brand new laptop. Something went wrong with the software andy computer got locked.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New to touchscreen Windows

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MS has taught me a lot in 24hrs with this product.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The order was cancelled and have not received a refund yet

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad, no support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sucked, couldn't even download it to computer. No customer support to help. Called spoke with representatives, transferred then hung up. Emails not returned. Windows 10 users has defender, does need anything else. Roped in to a bad deal

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop and i'm very happy with my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    too bad you have to buy it nowdays. used to be fre

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for both work and home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft office, great for school, office and home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good protection we have had no complaints at all .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hmmm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the single Office 365 and have been struggling to get it installed for the last few hours. Will most likely have to take the laptop to the Geek Squad. But the associate at the Olympia store was great and helpful.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only and only always giving me the best of all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New to me but great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning all I have access to but it's great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always a great program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never had any issues with Microsoft Office.

    I would recommend this to a friend