Customer Ratings & Reviews

No guidance whatsoever. Don’t know how to use One Drive. Need some training

Was once a one time purchase, now it's an over priced subscription service with no new benefits that is nearly impossible to figure out how to cancel.

I only purchased this because it was suggested by the ad I received from Best Buy along with the chrome book. Will not work and is not refundable. I'll never put trust in Best Buy again.

With my purchase of this program, my tech support was unable to install this item for operation

Never got to use it. I bought it in 2020 and it worked for a bit before saying it expired in 2013. Asked customer support for help and got no reply.

We had a lot of problems downloading this window product. On both iPad and Mac! I do love Microsoft excel and I know it well but I still have not been able to download it on my iPad

The product was returned because it didn't work. And there was nothing anyone could do because no one could get a rep for Microsoft on the phone to resolve the issue

Don't especially like renewing every year. I'm not sure what the advantage of renewing every year is for me as a customer and wonder how long this will go continue. Will there be a time when I can't continue using this software?

I wish it was like the old days where everything was stored on my computer and not in the cloud. Also don’t like the fact you have to repurchase every year

I did have a virus when I hooked up but the Geek Squad is amazing and they always seem to get me out of my situations. I like the package with the Computer/Office and Carrier. My husband is a beginner with it but is quickly learning.

Not user intuitive for all people but I was able to navigate. Everyone is going to subscription service style where we're all $5 - $100'd a month or year to no end.

This product is not easily installed onto a chrome book; spent 4 hours on microsoft help chat, phone with bestbuy and phone with geek squad. Ultimately requested refund

A subscription service for office products is a strange concept for me. I am hoping this works for what I need. I'm still navigating through everything, but so far all features are current and user friendly for word and excel.

I bought this when I bought my Microsoft Surface and I hardly ever use it cause it's easier to use the Google docs. Save your money and just use the free online options. It works the same and is very convenient.

Big annoying prob: u have to hv internet access if something changes on system whereby Microsoft is indirectly affected. Otherwise can't use program without online verification.

I needed a new version of the microsoft suite, my old one was 2008. I don't work with it much but it seems fine, a little difficult to find the features I use, but it does seem to handle the fonts better than the old version.

When I bought it from Best Buy they were having issues activating the card at the register so after many calls to Microsoft I finally got it installed. Programs are great. Microsoft Word even has a notebook design which is perfect for students.

Bad this was expensive but it did not worth they tell you it is one time payment but they set up annual auto payment

if you are a google fan - this will probably be easier for you to set up - I am not a google fan so it took a little doing to get it set up but life without word as a teacher is impossible - so I had to have it.

I did not receive my money back for this product even though I have not used it or even try to download it. I also keep getting messages to download it for which I do not need it now.