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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38813 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1828 Showing 36,541-36,560 of 38,808 reviews
  • Rated 1 out of 5 stars

    all right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was a replacement for the one on my now trashed dell no feeling on having to spend the money to get the same program that is more difficult to use the "experts" should be happy with the old if it isnt broke don't fix it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    angry i paids for a year

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not sure why if i purchased this in march of 2021 why im gettig e mails in december 2021 that they could not bill me for another year

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    certainly not an improvement on the excel, word I already have complicates rather than simplifies, I deleted the programs and returned to the basic excel/word programs

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of money for me, i purchase this unknown to me that i hace free access accoubt through ny school

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not able to use with refurbish May 2011 Mac mini was Potter my package Mac mini were not upgrade to your last software therefore a waste of time and money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    ??????????

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not know if i have this subscription (cannot review.)

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not the best for iPad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed the product on my iPad and I was able to type a resume but couldn't save it on the ipad, I had to email the resume to myself then upload it from an actual computer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Office 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I'm at a complete loss with this software. I have no idea of what to do with it. It doesn't appear to be anything like the Office I'm used to.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It Works

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can you say it's Office 365. It works but wish it was more cost effective and you don't have to do yearly subscription.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Eh works fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works fine, but for what it is (and the fact that it’s limited subscription rather than actual product license) it’s expensive and I wouldn’t have gotten it if there wasn’t a promotion

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jill,

      Office 365 does save you quite a bit of money in the long run - if you compare purchasing every new Office perpetual license to your yearly subscription. However, you're always welcome to switch versions!

      If you need assistance with other Office topics, or want to chat with our Customer Support Team, check out our Office Support Center: https://support.office.com/

      Cheers to your productivity!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    Except for the 365 incident, Best was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My purchases are satisfactory, but my MS 365 purchase is not. I cant find the package given with the product nor the 25 digit key to make use of the Microsoft 365. Can you or MS help? Ken Layne

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Office 365 Personal, 1-year Subscription

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if you like word and exel this is what you need i never wanted this and they didnt take it back guess i'm stuck with it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not easy at all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The download and installation of this product is not user friendly. As someone who has downloaded numerous apps and programs, Microsoft has made this much harder the. It needed to be.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dissatisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very difficult to install. Over forty five minutes on phone with customer service.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft wants to own you.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft wants to own you and your computer. MS asks too many questions. It's not my computer anymore. What was wrong with old Office with Windows 7?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very bad in return staff

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charged me twice for one item and no return, It got me one month with more than 3 hours on the phone with Best buy and finally I had to dispute one of the amounts

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft software update/purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft software is fine. The fact that Microsoft was so poor in communicating the process/need to repurchase the product was so frustrating.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I would not let buy that

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It not working right and cost too much just for basic one

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    yearly fee is rip off

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yearly fee is rip off. Not a good one. I bought it for my Macbook but yearly fee i don't like it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It didn't download

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know what this software is good for. I tried downloading it several times but it didn't work. I don't know if it was even activated at the store. It was free but I still wish I would have been able to use it.

    No, I would not recommend this to a friend