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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38820 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1836 Showing 36,701-36,720 of 38,815 reviews
  • Rated 1 out of 5 stars

    Nice to have Word again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a shame that you can't keep Word for the life of your computer. I resent having to buy it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello BBGirl, Word 2016 is sold separately and you can buy it and own it for life. Many of the updates made to Office were from feedback we received from consumers like you. With this feedback, Microsoft came out with Office 365 (subscription based only) versions and Office 2016 versions sold at a one-time retail price and you own it forever. We hope this was helpful to you Microsoft

  • Rated 1 out of 5 stars

    Disaster

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need help as outlook has stopped. Frustrated with no help. No store to go to after online help a disaster.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    cant find email

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    says i've been sent an email with instructions? cant find it at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They forced me to get this when i didn't need it. They should be stop offering it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Run the other direction

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy added with out checking if I wanted it! Bad

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my daughter. She said the just use google docs, so I returned it. I might try it again when she gets into high school. It sounded very useful.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    People like this

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal at the store will go to best buy any time

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unknown Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess some how I missed was digital. So I purchased and I waited for it in the mail but never came. Then you cannot returns it.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. You should have received an e-mail with instructions on how to redeem your purchase. If you need help setting up your account please reach out to our Customer Support Team for help here: 1(800)642-7676

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 3 out of 5 stars

    I don't like windows 10

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe I'll get better at using windows 10, but I'm not using it like I thought I would. It's ok for someone who knows software.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Beware of lack of function with certain programs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you use programs like Dragon Speak 13, it may not function with Office 365. We had to revert back to the local copy of Office instead of the virtual model.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Privacy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt like that I had to save to the cloud. I wanted to save work to my device only.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Does what it's supposed to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That's about it. I hate the buying every year nonsense. Really not a one viable option, so recommend? No choice. What a racket!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    We shall see....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new features for Windows 10 aren't so great. Outlook hasn't set up correctly. Ditto for Onenote And downloads are hard to find. I should have gone with the old Office.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not thrilled with the ongoing cost of this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although this has been convenient for use and access, it feels as though it a ploy to squeeze more money out of the consumer. Unfortunately I needed it so I bought it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    nice upgrade from office 2007

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not need hot mail connector to sync with phone. Word does not keep new default setting. And clip art is not included. For most not a big deal, but I do not have internet at work.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not Working

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesnt work at Mexico.... I bought last October 22 and it was not possible to activate it...

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very user friendly to install. Had to contact company because it wouldn't let me install. Even then i still had problems with it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    won't download

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought I was getting it... but it won't go past a certain point. I'll try again... but most likely this is money down the drain.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We would love to help you figure this out. Please reach out to our Customer Support Team for help here: https://support.microsoft.com/en-us/contactus/.

      Best,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 3 out of 5 stars

    It,s ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 is on but not my favorite. I don't like the way I have to log on to use the product. I miss the install and go of the old office prlducts

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    dosent work

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    docent work cannot download bad product, will not work

    No, I would not recommend this to a friend