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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38823 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1839 Showing 36,761-36,780 of 38,818 reviews
  • Rated 3 out of 5 stars

    Personal Use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As expected when you need to document and work with large data sets.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Can't get it to work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't get subscription to work. Put in the number on card provided but keep having issues with email associated with it and can't load office into my computer

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    too expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't like the fact you have to rent this every year and sales associate did not tell me about the option of buying.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    This is okay not used it much.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this with the computer that I had purchased I've use it from time to time. This is not one that I really need for my computer.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was sad to hear that you have to buy a yearly subscription to Microsoft office. My only negative comment.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    This was part of a bundle package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is all right for someone using the Microsoft packet on a daily basis - if not, it will be cheaper just to use the limited one included w/a new laptop.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It's ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's slightly different than what I'm used to. Would also prefer to buy he product outright like you used to be able to do.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Software will not load

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The program will not load onto the computer. It keeps sending me in circles when trying to download

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    wasn't able to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was unable to use this product, due to the fact that I was sold an "open box" product that was broken. Office 365 Personal did have good reviews regardless.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    REFUND

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NEED A REFUND TOOK MONEY OUT OF MY ACCOUNT WITHOUT MY KNOWLEDGE NOR AN AGREEMENT

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Had to install twice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only reason I gave three stars is because I had to install twice. It gives instructions but still having some issues with a few of the programs.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The same software I’ve been using for most of my computer life. Only now I get to pay for it every year

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Word program needs more templates. I need a template for our church bulletin. Found a couple but doesn’t work like I need it to.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We have a whole website with templates you can use. You can find it here: https://templates.office.com/.

      Hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Still adjusting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having everything in the cloud makes thing easier. I am just used to using Apple software so still getting used to switching back and forth.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Jay P,

      Thanks for sharing your review with us! We're happy to welcome you to the Microsoft family!

      So you can get the most out of your Office experience, check out our Support Center: https://support.office.com/

      It's filled with informative articles, guides, videos and more to help you get the most out of Office! Plus, you're able to contact our Customer Support Team at that link.

      We hope that helps!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same old office just wish you could buy full software and not just a subscription.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Sheppard57, Many of the updates made to Office were from feedback we received from consumers like you. With this feedback, Microsoft came out with Office 365 (subscription based only) versions and Office 2016 versions sold at a one-time retail price and you own it forever. We hope this was helpful to you Microsoft

  • Rated 5 out of 5 stars

    Microsoft Office 365

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a discount on the price for a new computer. Seems like it works pretty well and easy to use. My first time using Window defender 365 so no input. Heard it was pretty good. I also use outlook which it loaded but lost contacts and some folder items.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great but not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good software but too overpriced in my opinion. Not something I use enough to be worth the expense

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Have not had time to install it yet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking forward to using it. Not impressed that it is a subscription and you have to purchase it over and over.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish would have went with model above this one like we did before but didn’t pay attention to the deal when bought with laptop.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Keys lost?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product keys don't match so it doesn't work.... AT ALL.

    No, I would not recommend this to a friend