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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38823 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1845 Showing 36,881-36,900 of 38,818 reviews
  • Rated 1 out of 5 stars

    Microsoft 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t able to install this program even with the help of Microsoft on line

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes time to get use to system. I've had a hard finding document at a later date. I've had a hard time creating pdf files but getting better.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello 1975, For free tips and tutorials on using and finding applications on Office 365, please visit: https://support.office.com/ . We hope this was helpful to you. Microsoft

  • Rated 1 out of 5 stars

    I don't like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not very user friendly. i use MS products all day at work and home and this one is not very likable.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Microsoft programs for their user friendliness but they have gotten expensive and their only good for a year

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cannot get it working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot get it working. Will not accept my passwords or login and says I have other accounts, I do not.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your experience. Please reach out to our Customer Support Team for help here: https://support.microsoft.com/en-us/contactus/.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 3 out of 5 stars

    Full of bugs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some software issue keeps giving me messages that Windows updates can't be completed since I installed the new Office product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    MS 365 Not worth it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I followed the steps and it still doesn’t load properly. Unhappy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Always good to have

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this and thought I had a year from when I download it not from the day I purchased from the store.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review. You are correct that your subscription will last for a year from when you activate it.

      Have a great one,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Still Learning

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still trying to learn how to use the office system versus my older Word, Excel, and Power Point.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Claim

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft is charging me $108 when I got the laptop paid a promotion of $49 dlls

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Purchased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t able to download it went into spa my folder waste of my money had to purchase another

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Its okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since a lot of projects these days need to done in Microsoft files, this is okay to use. It's not outstanding!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the review. If there's a specific issue you're experiencing with Office, our Customer Support Team would love to help you out. As our customer, we want you to be happy with your purchase and our products.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    Not compatible with older computers

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Annoying that it is not compatible with a Windows 7 computer.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok but having to sign in using internet every little bit is a pain

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Office 365.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is just ok. Not as easy to use as previous products. Not sure I would purchase again, but may get better as I learn to navigate it.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Jabber22, For free tips and tutorials on using and finding applications on Office 365, please visit: https://support.office.com/ . We hope this was helpful to you. Microsoft

  • Rated 3 out of 5 stars

    Good product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I miss the days when you bought a laptop and it had certain programs already installed instead of paying for them year after year.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Awful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is awful. I wish there was another product I could buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this product i have to renew every year and im not happy about that.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    didn't download

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't get disc to download, and now I'm getting emails saying its expired and I never even used it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Stop making me update

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dislike feeling like I'm forced to upgrade. I understand technology needs to be upgraded but eventually it needs replaced anyway.

    No, I would not recommend this to a friend