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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38824 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1848 Showing 36,941-36,960 of 38,823 reviews
  • Rated 3 out of 5 stars

    Not able to use application software yet.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As soon as I get the opportunity to review the product, I will be happy to share my opinion

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beware, only usable for one year.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought that we would receive updates for one year and then you could use Office for as long as you own the computer without further updates. But, BEWARE, now have come to learn that after one year Office is no longer usable!

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello braveheartpa, Many of the updates made to Office were from feedback we received from consumers like you. With this feedback, Microsoft came out with Office 365 (subscription based only) versions and Office 2016 versions sold at a one-time retail price and you own it forever. We hope this was helpful to you Microsoft

  • Rated 3 out of 5 stars

    Fair

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does its job fairly, but it keeps collecting what ever you do on them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft 365

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Microsoft 365 has been disabled? It has not been 12 months since purchase?

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Time will tell

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gone are the days of free apps with purchase and after a certain time they will get you

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Code does not work

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The code did not work and I have yet to see the direction to redeem it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It's ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok. Just Microsoft. Use it all the time. Should have paid the one time fee. Don't like how I have to renew it every year

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Negative

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is unable to function independently on separate devices. It is frustrating.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Useful. But...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I understand why this is a web based service, but it is way too slow. It needs to speed up to earn a better rating.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Don't like that fact that I have to renew annually

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is almost the same as the previous version but I have to renew it annually because it is cloud based

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Way Different from Office 2007

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe it will be better when I learn to operate it , It is so different from 2007, the changes were too drastic for me

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    OK

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only game in town. Service is awful, but there is now choice, unfortunately.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    hard to rate a product that will not download

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hard to review a product that will not download. tried 3 times and it still has not completed.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We would love to help you with your setup of Microsoft 365 Personal. Please reach out to our Customer Support Team for help here: https://support.microsoft.com/en-us/contactus/.

      Best,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 3 out of 5 stars

    Why no discs anymore?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I understand everyone wants to move to digital download, but I still prefer a disc, I hate waiting for multi-gig downloads!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good product but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, i see Microsoft as a necessary pain. i wish there were more choices out there.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Need to but kifetime

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Figure if a computer lasts 3 years should be able to buy lifetime package not pay year by year

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    So far so good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had trouble installing this on our new laptop, so we brought it to the 'Geeks' and they installed it with no problem.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don't like having to buy subscriptions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Residual income from subscriptions is not right. When you already had a previous version that would not be honored.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    no like

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not know product was online only cannot use product its very confusing. I wasted my $50

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there, Office 365 can be used online and offline because it is install on your PC. Microsoft has many free tips and tutorials available to assist you with using Office 365 at: https://support.office.com/ . We hope this was helpful to you Microsoft

  • Rated 1 out of 5 stars

    Isnt what was offered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This does not work with the ipad like I was told. went online and there was no help available

    No, I would not recommend this to a friend