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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38824 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1853 Showing 37,041-37,060 of 38,823 reviews
  • Rated 3 out of 5 stars

    It's OK, but slows things down

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer slows down a lot after installation. Wouldn't get it unless you really need all the components.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish it would include at least 2 computers at this price, otherwise a great program

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I prefer Google Docs

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this when I purchased a Microsoft Surface Go tablet. I rarely use the tablet and find myself using Google Docs more often than anything else. If you completely invested in Microsoft Office, you’ll want to subscribe to this for the latest software but I’m on a budge and find that Google Docs meets my needs.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Has all the things I need for school

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just your basic Microsoft office needs. Nothing new about this years edition

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Used but just for a minute

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    U installed it but put it on computer that was purchased that was defective within the first week. Tried to return it they said no it's unreturnabke I have to put it on replacement computer which they didn't have accept for double the price now I have no computer but Microsoft office 365 great

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    To hard to usr

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To hard to download and use. Instruction is to hard to follow. Not for beginners.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Ronnie,

      We would love to help you with the download and installation process. You can find our installation help page here: https://aka.ms/AA4rq32.

      Hope that helps,

      Nelson
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    Before you buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this not realizing I get a free version through my work website. Have to have office for everything.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Adequate for office user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft Office application for iPad works okay but it doesn't work as well as on a Microsoft computer.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nope

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t use it. As I found a better deal on another item and returned this.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Microsoft Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Updated program that always came free with a new PC. Now you have to purchase it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not work

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never worked , I’m trying everything bad bad bad bad

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Got it free with laptops.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gives tons of helpfull small software, i got it for free and i cant quite complain much its really nice!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Might be good but useless to me

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t end Up needing it once I bought the type of computer I bought.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Excel is not working effective Oct 10, 2020

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Today, October 10, Excel is not opening. I cannot access my excel files.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Neil,

      Thanks for your review. We recommend that you reach out to our customer support team for help.

      Hope that helps,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 3 out of 5 stars

    OK product, doesn't allow for Read Receipt

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was unhappy when I found out that Office 365 does not support read receipt on MacBook.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Micrcosoft

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t download at all. None of the programs work

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't recommend. Just pay the $150 flat rate to get it for the lifetime. You end up paying more every year .

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I like older verision better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does not seem to be user friendly. I have a hard time getting it to do stuff, I could do quickly on Office 13

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Simmyscoot, For free tips and tutorials on using and finding applications on Office 365, please visit: https://support.office.com/ . We hope this was helpful to you. Microsoft

  • Rated 1 out of 5 stars

    Microsoft sucker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t like paying 70 a year and having to be online to use

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Love the program, but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t understand why you only get 1 year at a time. Disappointed

    No, I would not recommend this to a friend