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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38824 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1854 Showing 37,061-37,080 of 38,823 reviews
  • Rated 3 out of 5 stars

    Could be more user friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been difficult to learn, way to complex to be used easily.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Lousy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The subscription is very difficult to upload and i still cannot use my subscription.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Kirk,

      We would love to help you get Office 365 Personal installed and running. If you need help with the installation we have a troubleshooting page here: https://aka.ms/AA4rin6. It will walk you through how to fix common errors users run into during the installation.

      If you need more help feel free to reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    Highly over rated/ recomended. Should have bought.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have bought one price version. 12 month year by year is overpriced.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most likely going to get open office after subscription ends. Too much to need to pay yearly for it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    to complicated compared to old office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    liked the old office better and you didnt have to renew and purchase every year

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I miss the old way!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guess we can't go back in time, but I miss disc for software. Still getting used to the new interface.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    failed in installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took it back to Best Buy and they could only offer me another of the same for it, so I lost the purchase price

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Microsoft

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always enjoyed MicrosoftXP Office.However i'm not happy with the annoying sign⬆️ emails.Boo!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Micorsoft

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eh it’s ok. It’s definitely not a necessity I need in every day life

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cane with phone purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product key does not work stating that it has alreasy been used.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Program not intuitive.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User must adjust to this software after using previous versions. It is not intuitive.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We would love to help you get used to your copy of Office. We have a great help page to get started. Our Office tips and tricks page is here: https://aka.ms/AA4r1mp.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    No big change from the older Office.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the same as any office I've used before. Not a big fan of it, but it's workable.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the review. We'd love to help you take advantage of the new features. We recommend you check out our Office tips and tricks page here: https://aka.ms/AA4r1mp.

      Hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works better than Pages from Apple. But had more limited print capabilities than previous versions.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not the happiest camper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought Office Personal 365 because I have loved Office 2007 with Outlook very much. Outlook took me hours to set up and Many of my E-Mails were lost because of its new policies. I have to create an special folder if I do not want to lose important mails. I should have purchased the regular 2016. It might not have had so many hang ups.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just your basic office suite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is no different than the standard Office except you get to pay for it every year and it only covers 1 PC.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello lowcrawler, Office 365 Personal is not just a subscription to help you get things done from nearly anywhere on your favorite devices, it includes 1 TB of OneDrive cloud storage, plus 60 Skype minutes of calling per month to mobile phones and landline. Plus, with Office 365, you will always being using the latest version of Office. We hope this was helpful to you. Microsoft

  • Rated 3 out of 5 stars

    Microsoft office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an annual renewal. I think if I had it to do over again I would have done the one time purchase.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I need the key before my son can install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I You need to send me the key to office or it cannot be downloaded, Why was it not on my emailed receipt.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Miss the DVD option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, but having to download it is not ideal for people who don't have highspeed internet access.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    great software program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that you can do so much with Microsoft 365 without having to buy mutiplier software programs

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    365 and cloud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am used to Windows, but not the cloud. Not sure I'm a fan. Right now, the answer would be a resounding NO.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello padre, For free tips and tutorials on using, finding applications including the cloud on Office 365, please visit: https://support.office.com/ . We hope this was helpful to you. Microsoft