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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38825 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1858 Showing 37,141-37,160 of 38,820 reviews
  • Rated 2 out of 5 stars

    Miss MS Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I didn't have to keep purchasing this products. I've spent a ton of money the past two decades. And who made the decision to cut out the WORKS stuff. All my database stuff no longer works. All my work reimbursement programs have to be redone. UGH. I know you think EXCELL does the same stuff but it doesn't and it is harder to navigate.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    learning to use program

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a lot to learn but am determined to use program as much as possible

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Tammy,

      We appreciate your review. We wanted to chime in and help you as you are learning Office 365 Personal. Check out our Office tips and tricks page: https://aka.ms/AA4r1mp.

      We hope that helps you,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    A reasonable Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never been the biggest fan of subscriptions to Microsoft products, but this is a fair deal.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good deal fir the first year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good deal for the first year when you buy with a computer but expensive in the out years.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do NOT fool with this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product messed up my Microsoft Office I already had. I thought it would nicely update it, but come to find out, you have to remove your Office from your machine. However, Microsoft says if you don't like their product, you can remove it and only pay for one month. Then you have no older product because you removed it. The Geek Squad had to put my old product back on, even though I had NOT removed it because the new one messed up my Outlook completely. And I had to pay to have it fixed . If you don't own any Microsoft Office product, then it would be fine. But not if you already have one that works on your computer. Wish I had known.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't need it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My job has provided this for free and I can't get my money back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Could have done with out it but still good to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still wait for it to install in my computer and it's been like two weeks since I bought it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    why the subscription

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's nice that it came with my tablet, but I would be happier with something that I didn't have to renew.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    As expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as Officd should, but disappointed about the required annual subscription cost.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    fair deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item is ok. Salesman didn't disclose that it was for 1 year only.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay, didn't realize it was only for 30 days. I thought the lap came with internet security.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does what it is required. I Didnt need it though, :(

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price on BestBuys end. However had problems downloading due to having to switch laptops. Microsoft has been no help and I’ve been dealing with the issue with their technical support team for a month now. This review reflects the product made by Microsoft. Not anything on BestBuys end.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    good software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After microsoft system was back up, installing the software was easy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Won’t down load

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won’t down load freezes and locks up computer. I’ve tried 3 times.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Sammy,

      We're sorry to hear that. We would love to help you figure this out. Please reach out to our Customer Support Team for help here: https://support.microsoft.com/en-us/contactus/.

      Best,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 3 out of 5 stars

    MS OFFICE have to have it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to have it so I picked it up with this small Laptop we bought. Now I am mobile!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good stuff

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    highly recommend for software needs. You won't be disappointed

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Dunno

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I din’t know how to feel about this, I’ll have to purches a license next year

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Fritz,

      If there's a specific issue you're experiencing with Office, our Customer Support Team would love to help you out. As our customer, we want you to be happy with your purchase and our products. Feel free to contact our Customer Support Team whenever you want at this link: https://aka.ms/AA4jrpj

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Feedback

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really have gotten a chance to really dive into this product.....Thanks

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Spencer,

      Thanks for the review. We have a help page of tips and tricks for you as you are diving into Office. Office tips and tricks page here: https://aka.ms/AA4r1mp.

      We'd love to hear how you like it as you get more experience.

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Scratched too hard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just be careful scratching the back I scratched it so hard I couldn't use the card

    No, I would not recommend this to a friend