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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38825 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1864 Showing 37,261-37,280 of 38,820 reviews
  • Rated 3 out of 5 stars

    just what was needed for school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly what was needed for school. Customer service was very helpful.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very Bad so far, remote help suspect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Bad so far, remote help suspect, need local human help to sort this out

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Like but why subscription.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably will not renew. Not what I expected. You pay for it and then to renew??!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It was ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy about the yearly subscription, but product works normal.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No using this program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't review this item as I am using a different program for Word Processing.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price but didn't realize that it doesn't have publisher.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for your review. We wanted to chime in that Office 365 Personal does include Publisher for desktops and laptops. You can install it from your Office app. If you need help with the install you can reach out to our Customer Support Team: https://aka.ms/AA4jrpj.

      Hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    I hate subscriptions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same older office programs. Wish it come with the computer and already downloaded

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Already had software.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What happened to purchasing the disk! Only a year use it worth the price

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    office sw

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wife is using -- new to her, so not super user friendly seems to be working ok

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Did not renew

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not renew because was not used enough for the cost.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok, but what happened to purchase not rental?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's MS Office. Bloatware, that can't be purchased but has to be rented. Why?

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dont know yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave it a1, because when I bought my new computer from Best Buy they forgot to install it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Need help

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t get it installed need help what am I doing wrong

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    so far ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    problem was with system itself not with program so useless to date.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Sorry to hear things didn't work as expected. If you're still looking to fix this issue, contact our Customer Support Team: https://support.microsoft.com/en-us/contactus/

      We're happy to help you, anytime.

      Take care,
      Jo
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son didn’t get any use out of it because the computer crashes.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good I love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Microsoft Word excel etc.. I am still learning how to use it perfectly

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Office 360

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so easy to use had to have help setting up but after was fine

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Office 365 Personal, not happy !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 Personal, 1-year Subscription I did not read the description of the product carefully and only realised that it is only an 1-year Subscription. I will need to purchase similar MS Office as an one off payment, without ongoing yearly payment.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    So far good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a few detects with this so I feel protected.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Office 365 is okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like office product but having to pay for it year after year is not my cup of tea.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Applecider, Many of the updates made to Office were from feedback we received from consumers like you. With this feedback, Microsoft came out with Office 365 (subscription based only) versions and Office 2016 versions sold at a one-time retail price and you own it forever. We hope this was helpful to you Microsoft