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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38825 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1867 Showing 37,321-37,340 of 38,820 reviews
  • Rated 3 out of 5 stars

    software for home, School & Sm business

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as I use the word doc and excel most. Power point is fine as well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great for six months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to protect any devices in today's time. Keep your devices safe

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok but not real user friendly with windows 10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too many steps to accomplish things like typing in a recipe

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Need some improvement. Maybe just me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a hard time actually getting it activated and downloaded onto my laptop.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    microsoft office for tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it would not download on my Galaxy tablet so much for the free 1 year subscription.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Only needed word but had to buy entire office

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but has many items I don’t use that often enough

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for your review. While you may have only needed Word, we wanted to let you know that included in Office 365 Personal is 1TB of OneDrive Cloud storage. You can use that for storage of anything you need.

      Have a great one,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Just wish there wasn’t a subscription

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great products,!just disappointing to pay for them forever.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Shouldn’t had to buy it extra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sucks that I had to buy it separate from the laptop

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your feedback. We'll pass it along on your behalf. If there's a specific issue you're experiencing with Office, our Customer Support Team would love to help you out. You can reach them here: https://aka.ms/AA4jrpj.

      Best,

      Nelson
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    Needed for software

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fair price for 1 year. Needed for computer to use word.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Necessary for anything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to have this if you want to do anything on computer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No comfortable yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really good with this system yet still learning. So far no complaints.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That Microsoft is charging 69 dollars EVERY year is crazy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Can only save to Cloud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like to be able to save to someplace other than the cloud

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never could use the product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as part of a computer bundle for my son. Previously each time I purchased software, I would receive an email that would contain the software product key. However with this purchase, I did not receive such an email, and instead received a card, delivered with the computer, that contained the product key. My son lost the card that night prior to installing the software. I contacted Best Buy customer service and requested that produce the product key to me since I still had my receipt. BestBuy customer service informed me, since they did not retain the product key information for software they sell, they could not help me. I was referred to Microsoft and they were of no help either. I paid for the software but I never was able to install it. I will never purchase MS Office 365 from Best Buy again. Microsoft customer service was no help either...

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Improvement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft office should offer more templates for students.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Have only used word

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had a chance to use much of this - wish I could just get word.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not able to download the product due to a problem.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We recommend that you reach out to Best Buy for help since you purchased it here.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Not sure how to use program.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't use software a lot since I'm retired. Not sure what I have.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there!

      Thanks for the review! If you are leaving a review here, you have purchased Office 365. Check out this link: https://support.office.com/. You can search through that database for information on all of our apps in Office. Using that, you will become an expert before you know it.

      Cheers,
      Jonny
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    Had problems with installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got very frustrated installing this product. Not easy to use. Miss my old program.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Price and product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not recommend if you are not a daily user this product is over priced

    No, I would not recommend this to a friend