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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38825 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1868 Showing 37,341-37,360 of 38,820 reviews
  • Rated 2 out of 5 stars

    Not the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got scared thinking maybe i'll miss something without office 365 plus it was discounted with my new computer. safe to say, " i ain't missing a thing and don't see an improvement from the older versions of Office. Probably going to switch to Linux in a year when the license ends.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Sorry to hear about Office 365 isn't wowing you. If you want to learn more about what Office 365 can do for you, we highly recommend checking out our Training & Support Center: https://support.office.com/

      We also have a great Customer Support Team that's dedicated to helping you get the most out of your Microsoft products. You can contact them here anytime: https://support.microsoft.com/en-us/contactus/

      We hope you enjoy your subscription!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    Seems practical, but I have not use it yet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems like a good program. I need to apply it to my computer yet.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Really wish i did not but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably good product but i just do not use it enough ti justify cost

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i hate that you have to pay for this every year. cheapskates

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good office application

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No better or worse than any of the rest of the MS applications

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good deal? Not sure yet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not sure yet if this is a better deal than buying the software.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Didn’t get to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase this and a new laptop as a bundle. The laptop had a virus within two hours. I had downloaded this but when I returned the computer, I would have lost money had I returned this item. So now I have this program and no computer to use it on.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not what I exspected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought the cost of the Office was high fir a one year subscription.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is OK but way too expensive especially having to buy it every year

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    problem

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need to install and somehow in my email got delete

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We would love to help you get your installation fixed. If you deleted the email with your installation information then you will need to reach out to Best Buy for help recovering it.

      Hope that helps,

      Nelson
      Windows Customer Care

      Empower others to achieve more and share your Windows experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Undetermined

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product rarely used and not crazy about the auto renew.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi,

      If you want help deciding what version of Office might be right for you we have a great tool to help you pick. You can find it here: https://www.microsoft.com/en-us/store/b/help-me-choose-office.

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Needed it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since when did you have to subscribe? It is still a good tool.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    didn't need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didn't need right away...my other subscription.had not run out yet

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    no other choice have Windows

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is what it is, nothing more to say about it, nothing else to buy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed for business. Should be offered for free with large purchases.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's ok but it didn't download the office very wel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's fine but I will prefer it download fast. It's a good product.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Office 365 Personal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had it. There was some kind of mistake and I didn’t get it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    good product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was fine. I just wish I didn't have to renew it each year.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    As expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Microsoft Office for many years and am comfortable with it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You don’t get that much, I remember when it was all free

    No, I would not recommend this to a friend