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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38825 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1869 Showing 37,361-37,380 of 38,820 reviews
  • Rated 2 out of 5 stars

    Not a Happy Camper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I desperately want to have Outlook contacts and calendaring to work with my iPhone using iTunes. It has been an absolute fiasco. I have lost all patience. I do not want to use iCloud, as that just duplicates and triples all items. I have had to go back to my old computer for this functionality.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    already had this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    during download it was discovered I already had this software

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    recommended by BB staff. hope it will work well on new computer

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Another MS Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 is OK but still contains bugs that are frustrating.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I am satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, it has been working well. I have not had a problem with it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    We have no need for this item.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have no use for this item. Will not be renewed.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the review. If there's a specific issue you're experiencing with Office, our Customer Support Team would love to help you out. As our customer, we want you to be happy with your purchase and our products.

      Have a great day,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    This is a whole new experience for me!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Word is great. I find it hard to use the spreadsheet.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's ok, but the guarantee is too short,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems ok, bit guarantee is too short. It should be one year.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Does what it says

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good trial version that does a good job protecting my system

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    You gotta have it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They kind of have you over a barell, you need this stuff.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Camix,

      Thanks for sharing your thoughts - we appreciate the feedback.

      We designed Office 365 to help you achieve more. If you ever want to learn about how Office 365 does that, check out our online Training & Support Center: https://support.office.com/

      Our Training & Support Center is an informative and interactive resource for all our Microsoft customers - and it's free! Plus, our Customer Support Team is always here for you.

      We hope you enjoy your interacting with Office 365 and we're happy you're a part of the Microsoft family.

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    Hate that it's only a year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have, it just not fair its only for a year.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Mike,

      If you are looking for a one time purchase you might consider Office 2019. The best benefit of Office 365 though is that it will always be the most up to date version of Office.

      Hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Works OK I guess,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works OK I guess, I don't use it very often. Best Buy recommended it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good product could be cheaper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. But just wish Microsoft would make is a little cheaper

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Yuck!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate this new version of Office! This appearance stinks - downright ugly!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Does what it was said it would do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a big fan of the online storage, but it is convenient every now and then.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Subscription vs. Program installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying a subscription to a program that is a must in today's typing age (Word specifically) is disappointing, especially for the price I would normally buy the program for. Since I must have it for everyday life, I have no choice buy to purchase the subscription instead of the program.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Nothing but problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad could not get it installed after more than an hour of trying.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Northwestconvert, Please contact us using one of the methods. Support Web Portal: www.Support.Microsoft.com . Technical Support: Call 1-877-696-7786 . We apologize for any frustration with your Office 365 installation process has caused, and we hope this was helpful to you. Microsoft

  • Rated 3 out of 5 stars

    Necessary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best way to buy a necessary product, so I recommend.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the only one out there, I wish there was other options

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not a perfect fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like the case but it doesn't fit the computer we purchase well.

    I would recommend this to a friend