Labor Day SaleEnds September 7. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38825 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1879 Showing 37,561-37,580 of 38,820 reviews
  • Rated 1 out of 5 stars

    Didn't know I get free Microsoft from school

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't know I could get free Microsoft from school. So the guy told me it is recommended to get it and I bought it and cant return ):

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    365 what is good for!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not see 365 benefit as of yet, maybe before my 15-month subscription ends I will see it!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    over priced

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    please look for free alternitives first and if there is nothing out there that works for you then by all meand spend them means on this software.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good product Bad return policy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this with a computer for my wife not knowing she already had a subscription. They won’t allow you to return it to the store. Only buy it you’re sure you need it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Necessary evil

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Furious that this is now a yearly price. I use it rarely now that I am retired, but I cannot find an old copy to use. This is a rip off!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    OK, but I liked the last one more

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found this program less user friendly than the older version. Also, I do not like the annual fees and the fact that I was told I cannot replace it with my older version of Office

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I have to pay for this every year

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ridiculous that I have to pay for this software every year as I have had Office Suite for years and NEVER had to pay yearly ---- not happy

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Office

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another program that you just have to have. Wish it was just loaded already.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Really???

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wound up returning the card. Not happy about having to "rent" MS Works every year and didn't need it for Word... The new MacBook Pro will save as a Word file without it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Auto renew problems

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic features. Be aware of the auto renew feature which charges a fee annually and is very difficult to cancel.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    mS office

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wonderful product, was easy to install. Flawless service.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    IT COULD BE BETTER

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THEY REQUIRE AN ACCOUNT FOR EVERYTHING, IF I PAY FOR IT I WANT TO USE IT AND MY COMPUTER FREELY..... NOT FAIR TO HAVE SO MANY PROBLEMS USING THE STUFF I BOUGHT, ANTIVIRUS IS NOT GOOD

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Office 365 for Android

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use Office 2016 on my windows 10 computers. I frequently grab my Acer Chromebook because it is easy to use, but have felt the one thing missing was Word and Excel. I have a lot of documents in both programs and wanted the capability to retrieve and edit, documents from One drive while on my Chromebook. I did not want to use Google docs and have two different formats. A year’s subscription to Office 365 was just what I needed. Installing the product required downloading from the app store the individual apps separately. Unfortunately, Access and Publisher are not supported. I will not use Outlook at this time. I did download Word and Excel, PowerPoint and OneNote. I signed into Microsoft on the Office page and activated the Office 365 subscription. When I opened the word app on my Chromebook it was all set. Then opened Word on my Galaxy tablet and it was good to go. I was surprised at how easy it was. The classic ribbon menu is truncated and is not very robust. The interface is different from the full version on my desktop, but is full featured enough for most basic projects. Touch screen gestures are good for the small screens. If you want to do a lot of heavy editing in word or excel it is better on the Windows version. The PowerPoint app does a good job and if you have the right type adaptor can connect your Android phone/tablet to a larger screen for presentations. You have the capability to connect to One Drive, Drop Box, Google drive and sharing is quite easy. So far, this program does what I wanted it to do. Power users who want every single tool available in the office suite won’t be happy with the android apps, but they are a handy companion for your android devices.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Lynda,

      Thanks so much for writing a review. We really love hearing customer feedback and appreciate the time you took to write this.

      If you're looking to learn more about the newest features and updates to Office 365, check out this link: https://support.office.com/en-us/article/what-s-new-in-office-365-95c8d81d-08ba-42c1-914f-bca4603e1426

      At that link, you can also find articles and videos on ways to maximize the use of your Office suite for work and personal projects. We hope that aides in your adjustment to Office 365.

      Thanks for being a member of the Microsoft family.

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 2 out of 5 stars

    Updates are annoying

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Signed up for automatic updates. Very annoying process. Lots of popups. States you need to close programs to update them even when you aren't in them. Typical Microsoft!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The new Excel is a disaster!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using W10 - 64 bit, MS Word & Excel. Office 365 Personal purchased in October 2018. Running on Intel i7, 2 GHZ, 16 gig ram. Word runs fine. The scroll feature in Excel scroll bars is so terrible it almost makes Excel completely useless. I am only working with a 21M file. I used this same file on my old slow laptop with 32 bit Vista, 4 gigs ram, and Office 2007 and it scrolled smoothly. If you need Excel for more than a kindergarten education, avoid this version,

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hate it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate that we do not have the cd and have to sign up for ms email to register and get updates. Pain...I did not have the password or email from step and required because of computer crash to re install. No luck. I had a cd copy of ms office and installed that instead. Waste of $ to buy the non cd version of office

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Difficult

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found it hard to download. Could be that I am not very tech savvy but should have been easier in my opinion. Never got it successfully downloaded.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Update challenges

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received the software electronically in a timely manner. Unfortunately we have had difficulty installing updates with this program on our new Mac computer.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Slow, and quits periodically

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer performs much slower since I installed. Outlook will shut down and not let me back in until I reboot the computer. The old stuff was much better.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Costs too much

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has all the necessary tools to complete any task on the computer. Yearly fee is too high in comparison to 1 time purchase. Upgrades are not useful to everyone.

    No, I would not recommend this to a friend