Customer Ratings & Reviews
- Model:
- QQ2-00027
- |
- SKU:
- 6258027
Customer reviews
Rating 4.5 out of 5 stars with 38825 reviews
(38,825 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Difficult
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found it hard to download. Could be that I am not very tech savvy but should have been easier in my opinion. Never got it successfully downloaded.
This review is from Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Dani,
We recommend that you reach out to Best Buy Support here: https://www.bestbuy.com/site/electronics/customer-service/pcmcat87800050001.c?id=pcmcat87800050001.
Hope that helps,
Nelson
Office Customer Care
Empower others to achieve more and share your Office experience in a review.
Rated 2 out of 5 stars
Update challenges
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We received the software electronically in a timely manner. Unfortunately we have had difficulty installing updates with this program on our new Mac computer.
This review is from Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)
No, I would not recommend this to a friendRated 2 out of 5 stars
Slow, and quits periodically
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My computer performs much slower since I installed. Outlook will shut down and not let me back in until I reboot the computer. The old stuff was much better.
This review is from Microsoft - 365 Personal (1-User) (1-Year Subscription - Auto Renew) - Android, Mac OS, Windows, Apple iOS
No, I would not recommend this to a friendRated 2 out of 5 stars
Costs too much
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has all the necessary tools to complete any task on the computer. Yearly fee is too high in comparison to 1 time purchase. Upgrades are not useful to everyone.
This review is from Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)
No, I would not recommend this to a friendRated 1 out of 5 stars
Encouraged to buy something I didn't need
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a criticism of the software, but I was pushed to buy something I don't need. I already have Microsoft 365 Home which I should be able to use with my new laptop (5 devices covered). So why do I need to buy Microsoft 365 Personal??? Encouraged by store staff to buy supplemental software I absolutely do not need. The danger of automatically renewing software you pay for each year is you can forget what you already purchased and that it's already enough.
This review is from Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing your experience. This is a great reminder for all customers.
Best,
Nelson
Office Customer Care
Empower others to achieve more and share your Office experience in a review.
Rated 2 out of 5 stars
Microsoft is greedy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't believe that Microsoft makes you purchases Office every year and it's not cheap! But you need it so I give into the greed of Microsoft.
This review is from Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)
No, I would not recommend this to a friendRated 2 out of 5 stars
microsoft
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced for the benefits. Only use for excel because i have old data from my old excel files.
This review is from Microsoft - 365 Personal (1 Person) (3-Month Subscription-Auto Renew) - Android, Apple iOS, Mac OS, Windows [Digital]
No, I would not recommend this to a friendRated 2 out of 5 stars
Not a fan of yearly subscription
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like using the Office products, but not of the subscription service. I buy a product for the whole package, not to keep purchasing just to use it.
This review is from Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)
I would recommend this to a friendRated 2 out of 5 stars
not as easy to use as past versions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.tied too much to internet and microsoft. what were simpler tasks in the past are made more complicated in newer office. too many screens and toolbars to navigate through
This review is from Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)
No, I would not recommend this to a friendRated 1 out of 5 stars
TOO expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When you make the purchase of Office, you get a card with a number under a piece of tape, that you have to go online and download it. When I peeled the tap off, the numbers came off with it and couldn't be read. Talk about a nightmare with Microsoft. After you download the suite, it requires an annual upgrade costing $69, or your programs will cease to work. There are other free office suites just as good. Save your money. Microsoft is rich enough.
This review is from Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows
No, I would not recommend this to a friendRated 2 out of 5 stars
to much function for casual user
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would prefer MS provide a simple solutionfor casual users. A word processor and spreadsheet with sensible functions. I will use perhaps 10% of the poerr of this product.
This review is from Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello PJStewart, For free tips and tutorials on using and finding applications on Office 365, please visit: https://support.office.com/ . We hope this was helpful to you.
Rated 2 out of 5 stars
returned for a refund when I actually read the lic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Almost got sucked into a money pit. Software that used to come bundled with almost every computer sold now costs 60 bucks a year. Using Open Office instead.
This review is from Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)
No, I would not recommend this to a friendRated 2 out of 5 stars
Should have looked harder for free student version
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm old school so can recall when software just came with the PC essentially for free. Better to check with your college for student free version
This review is from Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
You're absolutely right that some schools can offer Office 365 to their students free of charge. If you're interested to learn more about that program, check out this link: https://www.microsoft.com/en-us/education/students/default.aspx
Thanks for being a part of the Microsoft family!
Sincerely,
Jo
Office Customer Care
Rated 1 out of 5 stars
Return
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i went back to the store wanting to return and cancel the entire purchase including items i got free like this, but i went back to the store to return the printer and i was charged for it, but i want to cancel everything, it's not fair to charge me for something i received for free. I want to cancel that too! I requested the return and cancellation of the entire purchase
This review is from Microsoft - 365 Personal (1 Person) (3-Month Subscription-Auto Renew) - Android, Apple iOS, Mac OS, Windows [Digital]
No, I would not recommend this to a friendRated 2 out of 5 stars
Thumbs down
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my granddaughter's laptop. After we put in own couldn't find it anymore. It is not easy to use.
This review is from Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows
No, I would not recommend this to a friendRated 2 out of 5 stars
Too expensive
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love office so this was a great idea but it is so expensive after the trial is over.
This review is from Microsoft - 365 Personal (1 Person) (3-Month Subscription-Auto Renew) - Android, Apple iOS, Mac OS, Windows [Digital]
No, I would not recommend this to a friendRated 2 out of 5 stars
You never own software
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the direction the software industry is going. It won't be long until you will have to be connected to the mothership for anything to work.
This review is from Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)
No, I would not recommend this to a friendRated 1 out of 5 stars
Downloaded the product and it wouldn't work...Hmm!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Downloaded the MS Office 365 and it would not work, says it has an error can't work with Windows and has bad file. Tried to reload and it said it had to load through MS Account, tried that, said the key had already been used. Because of work I have not been able to get support on the line. I've lost a complete month of MS 365. WILL RETURN COMPUTER AND PURCHASED COUPON FOR MS 365 TO BEST BUY AND SEE IF THE GEEK SQUAD CAN FIX IT!!
This review is from Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear that you are having difficulties getting Office 365 to work. Does your device meet the system requirements here: https://aka.ms/AA4rinl.
If it does then please reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.
Hope that helps,
Nelson
Office Customer Care
Empower others to achieve more and share your Office experience in a review.
Rated 2 out of 5 stars
Too much pushed marketing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Office 365 product did bring together too much advertisings. It was necessary to block all add garbagge that came with products when working on the platform.
This review is from Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)
No, I would not recommend this to a friendRated 2 out of 5 stars
Not for Business
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was not compatible with the business system at the company I was working with. It is better to buy the commercial business program.
This review is from Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) - Windows
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there Amira,
Thanks for your review. Office 365 Personal is designed to fit the needs of an individual and not a business. If you need anything feel free to reach out to our Customer Support Team here: https://aka.ms/AA4jrpj.
Best,
Nelson
Office Customer Care
Empower others to achieve more and share your Office experience in a review.



















