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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38825 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1880 Showing 37,581-37,600 of 38,824 reviews
  • Rated 2 out of 5 stars

    Difficult

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found it hard to download. Could be that I am not very tech savvy but should have been easier in my opinion. Never got it successfully downloaded.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Update challenges

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received the software electronically in a timely manner. Unfortunately we have had difficulty installing updates with this program on our new Mac computer.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Slow, and quits periodically

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer performs much slower since I installed. Outlook will shut down and not let me back in until I reboot the computer. The old stuff was much better.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Costs too much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has all the necessary tools to complete any task on the computer. Yearly fee is too high in comparison to 1 time purchase. Upgrades are not useful to everyone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Encouraged to buy something I didn't need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a criticism of the software, but I was pushed to buy something I don't need. I already have Microsoft 365 Home which I should be able to use with my new laptop (5 devices covered). So why do I need to buy Microsoft 365 Personal??? Encouraged by store staff to buy supplemental software I absolutely do not need. The danger of automatically renewing software you pay for each year is you can forget what you already purchased and that it's already enough.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your experience. This is a great reminder for all customers.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 2 out of 5 stars

    Microsoft is greedy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't believe that Microsoft makes you purchases Office every year and it's not cheap! But you need it so I give into the greed of Microsoft.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    microsoft

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overpriced for the benefits. Only use for excel because i have old data from my old excel files.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a fan of yearly subscription

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like using the Office products, but not of the subscription service. I buy a product for the whole package, not to keep purchasing just to use it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    not as easy to use as past versions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tied too much to internet and microsoft. what were simpler tasks in the past are made more complicated in newer office. too many screens and toolbars to navigate through

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    TOO expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you make the purchase of Office, you get a card with a number under a piece of tape, that you have to go online and download it. When I peeled the tap off, the numbers came off with it and couldn't be read. Talk about a nightmare with Microsoft. After you download the suite, it requires an annual upgrade costing $69, or your programs will cease to work. There are other free office suites just as good. Save your money. Microsoft is rich enough.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    to much function for casual user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would prefer MS provide a simple solutionfor casual users. A word processor and spreadsheet with sensible functions. I will use perhaps 10% of the poerr of this product.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello PJStewart, For free tips and tutorials on using and finding applications on Office 365, please visit: https://support.office.com/ . We hope this was helpful to you. Microsoft

  • Rated 2 out of 5 stars

    returned for a refund when I actually read the lic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost got sucked into a money pit. Software that used to come bundled with almost every computer sold now costs 60 bucks a year. Using Open Office instead.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Should have looked harder for free student version

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm old school so can recall when software just came with the PC essentially for free. Better to check with your college for student free version

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      You're absolutely right that some schools can offer Office 365 to their students free of charge. If you're interested to learn more about that program, check out this link: https://www.microsoft.com/en-us/education/students/default.aspx

      Thanks for being a part of the Microsoft family!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    Return

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i went back to the store wanting to return and cancel the entire purchase including items i got free like this, but i went back to the store to return the printer and i was charged for it, but i want to cancel everything, it's not fair to charge me for something i received for free. I want to cancel that too! I requested the return and cancellation of the entire purchase

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Thumbs down

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my granddaughter's laptop. After we put in own couldn't find it anymore. It is not easy to use.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Too expensive

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love office so this was a great idea but it is so expensive after the trial is over.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    You never own software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with the direction the software industry is going. It won't be long until you will have to be connected to the mothership for anything to work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Downloaded the product and it wouldn't work...Hmm!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Downloaded the MS Office 365 and it would not work, says it has an error can't work with Windows and has bad file. Tried to reload and it said it had to load through MS Account, tried that, said the key had already been used. Because of work I have not been able to get support on the line. I've lost a complete month of MS 365. WILL RETURN COMPUTER AND PURCHASED COUPON FOR MS 365 TO BEST BUY AND SEE IF THE GEEK SQUAD CAN FIX IT!!

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry to hear that you are having difficulties getting Office 365 to work. Does your device meet the system requirements here: https://aka.ms/AA4rinl.

      If it does then please reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.

      Hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 2 out of 5 stars

    Too much pushed marketing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Office 365 product did bring together too much advertisings. It was necessary to block all add garbagge that came with products when working on the platform.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not for Business

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was not compatible with the business system at the company I was working with. It is better to buy the commercial business program.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there Amira,

      Thanks for your review. Office 365 Personal is designed to fit the needs of an individual and not a business. If you need anything feel free to reach out to our Customer Support Team here: https://aka.ms/AA4jrpj.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft