Customer Ratings & Reviews
- Model:
- QQ2-00027
- SKU:
- 6258027
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.
This summary was generated by AI based on customer reviews.
I have purchased the software but have not install
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The software is 360 and it must be renewed annually and I have really not decided to purchase a full version or use this one.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing your review. We would love to help you with your installation if you need it. You can reach out to our Customer Support Team for assistance any time here: https://aka.ms/AA4jrpj.
Best,
Nelson
Office Customer Care
Not worth it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive and not really worth it now that you can use the online version for free.
No, I would not recommend this to a friendDO NOT PURCHASE UNLESS YOU'RE DESPERATE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Bestbuy employee who gave me this product as part of my laptop purchase failed to inform me that the subscription started immediately after purchase... I received email reminders and was quite confused until I called and sort of got a clearer explanation. Honestly, I rather just purchase the software from Microsoft so that I can use it for multiple devices and have more tangible access to my product. I have still not activated it yet because it was glitchy.
No, I would not recommend this to a friendBAD SERVICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE CUSTOMER SERVICE! I WAS ON HOLD FOR 31 MIN THEN GO DISCONNECTED. GOT BACK AFTER 12 MIN. THEN NEXT CUSTOMER REP HAS NO IDEA & THOSE NOTES ARE MYSTERIOUSLY NOT ENTERED. ASKED TO SPEAK TO MANAGER SAID NONE IS AVAILABLE & PUT ME ON HOLD THAT WENT NO WHERE. I THEN CALLED BACK 3RD TIME & AM WAITING 12MIN FOR A CALL ABCK TO CANCLE MY RENEW SUBSCRIPTION THAT WAS CANCELED
No, I would not recommend this to a friendWasn't needed, and can't get my refund from BB
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am sure the 365 software is great, but after I bought it I learned it was already installed on my new computer. I have been asking for a refund for a MONTH and no one will help me or send it. That's disappointing because BB is my electronic go to and now I am thinking it should not be.
No, I would not recommend this to a friendMicrosoft office
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was unable to successfully install this into my computer. I brought it to the geek squad who was also and successful. And while I received an email saying that I had insurance on the product, the geek squad representative informed me that I would have to pay if I wanted to leave my laptop there for installation of the product that already purchased. At this point I still haven't installed the product and it was a waste of almost $80. Very disappointing.
No, I would not recommend this to a frienddisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This word processing program is not what I thought I was going to get. The spacing is set at 1.5 spaces per line with no way to change it. It also doesn't have 5 spaces for paragraphs. When I tried to tab I got all my lines indented with numbers! Not what I wanted. When I asked about this, I was told there was no way to change it and as far as the lines go...they said when it prints out it would be close enough to single space. This is a VERY hard program to work.
No, I would not recommend this to a friendDoes Not Work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have spent over 20 hours with Microsoft support to date. I have been busy with work travel and not made more time to call Microsoft, again, to get this working. I will try one more time this weekend and if this fails I am done. Me, my wife and 5 children will need to painfully migrate over to Apple, which I truly do not want to do.
No, I would not recommend this to a friendbattery discharges wayyyy too quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.battery discharges wayyyy too quickly...i exchanged the first one i received but found the second one is also quick to disharge
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear your battery is discharging quickly. This review is for Office 365 Personal which doesn't have a battery. We'd love to hear your review of Office 365 Personal.
Best,
Nelson
Office Customer Care
Empower others to achieve more and share your Office experience in a review.
Cloud does not synch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The OneDrive files are usually grossly out of date, even when I manually copy them to OneDrive. I have to manually store my files on my PC and recover the latest version from my PC to retrieve the latest update. Furthermore, it does not remember where I stored the files on my PC. I have to go from documents to the appropriate directory and then to the subdirectory to store and to retrieve them
No, I would not recommend this to a friendHappy customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microsoft 365 is a great product no problem installing it and working software
I would recommend this to a friendBad cards
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems with uploading the program. Used a lot of cards. Microsoft said our subscription expired. The store said it was still good.
No, I would not recommend this to a friendNot sure why we have to pay yearly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't believe that now you have to pay a yearly fee to use this product. It's hard for me to recommend for someone else to pay a yearly fee.
No, I would not recommend this to a friendwouldn't but this again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is like leasing a program for only a year and then I have to pay again! I don't recommend this for anyone
No, I would not recommend this to a friendGreat for writers
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s annoying that Microsoft now charges a yearly subscription for this software but I can’t work without it.
I would recommend this to a friendnot to sure I needed this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I guess it is ok, I just do not have the time right now to figure it out, and liked the older office better, and when you only had to buy it once.
No, I would not recommend this to a friendSoftware was complete
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to download the software once I contacted the store and received vendor number. I did not receive email; I had to call for assistance.
No, I would not recommend this to a friendDisappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought this was software for computer. Was disappointed that it was a subscription. Wound up returning.
No, I would not recommend this to a friendDon’t Like The One Year Subcription Plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Switch to a Mac-Pro so didn’t bring it with the new computer. Yearly subscriptions are not something I like, feels like blackmail.
No, I would not recommend this to a friendDifficult to manage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just wanted excel for laptop, but the steps to load, install and register were too much. MS needs to make it much easier
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi,
If you are having difficulties installing your copy we have a help page to help you. You can find it here: https://support.office.com/en-ie/article/download-and-install-or-reinstall-office-365-or-office-2019-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658.
If that doesn't work we recommend contacting our Customer Support Team: https://aka.ms/AA4jrpj.
Best,
Nelson
Office Customer Care
Empower others to achieve more and share your Office experience in a review.