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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38825 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1888 Showing 37,741-37,760 of 38,820 reviews
  • Rated 1 out of 5 stars

    Windows 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told when I purchased it as a package with the stylus which didn't work and had to return that could hold on to it until after daughter graduated in 4 yrs. I keep getting notices that I haven't installed. Am I going to continue to get emails constantly and is it going still be good in 4 years like I was told?

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Can't get it to function

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't get this program to work properly-and don't know how to use it. HELP!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    never got

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was not given a 25 Character product key at time of purchase. Only thing given to me at time of pick up was the lap top in a box and a sticker on the box he said I could use as a receipt

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A Well Priced and Useful Upgrade

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This HP is an excellent upgrade from an older computer that could not accept Windows 11. All old data transferred easily and Office 365 Personal loaded and operates without any problems. All my periferals hooked up plug-and-play wtihout any issues 2 HP printers (old B&W laser and newer Office Jet Pro color inkjet) , Older HP monitor (with an HDMI cable, Logitec camera/microphone, Boston speaker set, Seagate exernal hard drive - operate as before. I did have to add an external CD read-write unit as that is not included in the Desktop unit. There are still several usb ports available for flash drilve and othre future uses.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I do not care for the license renewal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I resent the fact that I am forced to renew yearly just because I have a tablet.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never been impressed with Windows 10 but am now forced to use it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    must install yourself

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't found the time to do this install myself

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wish it wasn’t just for a year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt like that you had to pay so much money and only keep it for a year.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the trouble I’ve had, don’t waste your money, I’ve had better

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Need for paperwork!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I asked for a one time pay subscription for office not a one year subscription.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Do not like the subscription method

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not like adobe - This is Microsoft acting like adobe. I will not renew

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Very difficult to use.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not for computer neophytes. Hard to navigate. Frustrating.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can’t try it when u haven’t sent my MacBook

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this with my MacBook over 3 weeks ago. I got an email saying my MacBook is delayed further and that they might cancel it. Why am I being charged for apple care and Microsoft office for a computer you haven’t sent me? Why is it taking so long?

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    OK IF YOU HAVE A COLLEGE DEGREE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TOTALLY IMPOSSIBLE TO UNDERSTAND OR NAVIGATE THE CURRENT PROGRAM.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Yearly is dumb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't want to have to buy office every year!!!!!

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello grady, Many of the updates made to Office were from feedback we received from consumers like you. With this feedback, Microsoft came out with Office 365 (subscription based only) versions and Office 2016 versions sold at a one-time retail price and you own it forever. We hope this was helpful to you Microsoft

  • Rated 2 out of 5 stars

    Ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok for its price Quality is good Wish it was a hard copy

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not very useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as useful as expected. My son had to buy more software

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    crooked

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got charged a renewal fee for this, causing my account to go negative, I returned this and the piece of sh8t computer it came with. Effyou Best Buy and Microsoft for charging me for something I never used. I'll be pursuing civil action.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Can't load it. Very frustrating.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won't let my put my email in to get it loaded. That's all

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi John,

      Thanks for your review. We want to see if we can help. If you are still experiencing this issue we recommend that you reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj. They should be able to troubleshoot with you.

      We hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 2 out of 5 stars

    Too heavy for carrying around.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't believe how heavy it is. Also the screen seems a little small or squished.

    No, I would not recommend this to a friend