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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38825 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1889 Showing 37,761-37,780 of 38,820 reviews
  • Rated 2 out of 5 stars

    Found it over price and useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Felt that the sales representative did very little to explain the product

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Really poor service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased thus subscription while on vacation in the USA. However when I tried to input the product key it was not accepted as the merchant did not activate the key when I purchased it. The recommendation was to go back to the merchant but I don't live in the USA

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review. We're sorry to hear that you purchased it outside the region you live it. We recommend that you reach out to Best Buy and explain the situation to them.

      Hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    HORRIBLE

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You are told in the store you can upgrade to family at a later date. Not true 3 hours with customer support, best buy, Microsoft, and geek squad. Still have personal account and will pay for a 2nd for family access. BUY direct from microsoft.

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    It just keeps getting better

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been super happy with Office 365 over the years and take advantage of most the applications in the suite. This subscription has persisted with me even past my time at university due to the sheer convenience and organization that it provides in my day-to-day. First, integration is an important selling point with Office 365 and you get the most bang for your buck experience-wise when you utilize the Microsoft Launcher app for Android and the mobile app suite. Additionally, I personally use outlook.com as my email and calendar service so all useful information is synced over to my phone and easy to see at glance. OneNote is the application I use the most for everything from simple notes, to-do lists, and recipes. The drawing tools are especially useful when text just doesn’t cut it. Recognition technology makes it easy to search through my notes to rediscover an idea I had – it makes an excellent digital diary! OneDrive is the singular cloud storage app that I use – I have my photos to automatically sync from my phone and I utilize it for backing up files on my computer. For the most part all my files aside from PC applications are stored here and thus far the included 1 TB has been more than enough. This is massively convenient for other reasons as I explain later. I don’t find myself using PowerPoint often, but Word and Excel see daily usage for work documents and tracking my finances. The main selling point of the subscription is having the latest up-to-date version along with exclusive features such as the new speech-to-text “Dictate” function. This is only going to get better with the integration of features like Cortana and LinkedIn. Finally, Office also has some great collaborative functions that make it great for working with friends to plan trips and parties. It’s a great tool that makes it super easy to plant events! Circling back to my first point – all the stuff I just described syncs effortlessly to your phone for easy access and on-the-go editing with the help of OneDrive. It has resulted in huge time savings for me when I have the ability to find something right from my phone verses having to go back home to my PC. Overall, I think in terms of features and convenience, Office 365 offers tremendous value and is almost a necessity for productivity in my day-to-day. I certainly could imagine living without it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks so much for your review! We love hearing about the ways Office 365 works for our customers and we're happy to learn Office can help you be so efficient. If you're curious to learn about all the latest features and capabilities of Office 365, follow this link: https://support.office.com/en-us/article/what-s-new-in-office-365-95c8d81d-08ba-42c1-914f-bca4603e1426

      Thanks for being a member of the Microsoft family.

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    Microsoft 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hasn't worked since I loaded on my PC. Even messed with my printer. My PC is old, but before this at least it worked. The only good thing was that it's free for 3 months, I will not subscribe for longer. This is why I hate Microsoft!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t understand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to use this program,had hard time in installing the app

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doubt to have tl buy subscribtion. In tje past you could buy the discs.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    what?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased ..well my brother bought it for me to help with me for school..anyway I can never find it. There is no icon on my computer for me to click on and do what I need. So I just click into any word doc I have and rewrite. This is not what I was hoping for. I'm not computer savvy..so its very frustrating.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Barb, For free tips and tutorials on using and finding applications on Office 365, please visit: https://support.office.com/ . We hope this was helpful to you. Microsoft

  • Rated 2 out of 5 stars

    Have to get used to it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not like "Word" that I had nor use elsewhere

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the review. We would love to help you as you are getting used to Office 365 Personal. Check out our Office tips and tricks page: https://aka.ms/AA4r1mp.

      Hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 2 out of 5 stars

    not so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    would never recommend this brand to any family member or friends.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It killed my MAC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried to load it on my Mac and halfway through the system went crazy and began to load my resident programs at warp speed could not stop. Had to hard crash the mac. I am out of town but will expect this fixed by you when I returned mid month. Shocking. Do not buy this product

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    always check you receipt, and then check again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this, but the "fine print" says I must have activation code on my receipt. Well, my receipt has no activation code. What do I do with another card sized book mark?

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Can't get it to load

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't get it to load and keep getting an error message

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is great. I am enjoying my new products.8

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're glad you are enjoying your copy of Office 365 Personal. If you need anything don't hesitate to reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 2 out of 5 stars

    Templates not useful for personal use.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very helpful so far, due to no manual included.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We'd love to help you get started. Our Office tips and tricks page should help you: https://aka.ms/AA4r1mp.

      Hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 2 out of 5 stars

    It's ms 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You only get one computer one email and it's ms 365 it is what it is

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    too great a change from prior office productd

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    difficult to navigate or access features used in prior versions of office

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Hammer35, For free tips and tutorials on using and finding applications on Office 365, please visit: https://support.office.com/ . We hope this was helpful to you. Microsoft

  • Rated 2 out of 5 stars

    Trouble Down loading it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to go back to Geek Squad to get it fully working

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry to hear you had to work with Geek Squad to get it going. We're glad you were able to get your copy fully working in the end.

      If you need anything in the future feel free to reach out to our Customer Support Team here: https://aka.ms/AA4jrpj.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 2 out of 5 stars

    The standard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well but I'm not a fan of having to be signed in to use it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    don't really use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    came with the new monitor but I don't plan on renewing.

    No, I would not recommend this to a friend