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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38825 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1901 Showing 38,001-38,020 of 38,820 reviews
  • Rated 1 out of 5 stars

    Microsoft Office 365 isn't for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been nothing but trouble to get it loaded and running and then it offers nothing I have any interest in. I don't like or need it.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there. Thank you for posting a review. We appreciate your loyalty to Microsoft and will gladly provide you with assistance at a time that’s convenient for you. Please contact our Customer Support through the Support Web Portal: www.support.microsoft.com . We apologize for any frustration the Office 365 installation process has caused, and we hope this was helpful to you. Microsoft

  • Rated 1 out of 5 stars

    Useless

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant even install. Wont let me install without purchasing firewall program. This ripped me off

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful programming

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful system and good programming for the laptop

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good software

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great so far. Word, Excel are great. Waiting to see how the power point will work.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Will not load onto my Apple Mac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible product. Will not down load. It said it was successful but I can't find the product any where on my laptop

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Why is is so hard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a nightmare to install. Then I had to keep in constant contact with the company because it keep uninstalling itself.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Google offers your suite for free.,.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not pleased with the monthly renewal. Totally sucks. Moving to the Google Office Suite.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    AWFUL!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The entire process of installing this product is TERRIBLE!!!!

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your experience. We want to help you get everything installed. Please reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj. They can help you with the installation.

      We also have a help page to troubleshoot installation errors here: https://aka.ms/AA4rin6.

      Hope that helps,

      Nelson
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    BS!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told by the sales person that i was getting microsoft office, not a microsoft office service! BS on the sales persons part!!

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there, Office 365 is Microsoft Office and is installed directly to your PC just like tradidional Microsoft Office. Many of the updates made to Office were from feedback we received from consumers like you. With this feedback, Microsoft came out with Office 365 (subscription based only) versions and Office 2016 versions sold at a one-time retail price and you own it forever. We hope this was helpful to you Microsoft

  • Rated 1 out of 5 stars

    Rip off

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 works well but having to renew every 12 month is a RACKET.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    omnibook

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    gets the job done, easy to setup and a pleasure to use

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Outlook is garbage when u Sync with GMAIL!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You would think Microsoft would get off their high horse and make the syncing with GMAIL a snap. Very disappointing!!!!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Item

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its working well, excellent item. I really love to work this item.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dissatisfied with program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to purchase Outlook 365 to replace Outlook part of Microsoft Office. No comparison. Bad decision to upgrade to Windows 10

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible subscription controls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impossible to manage subscription or cancel in my Best Buy account.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software makes managing my work and finances easy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Office 365 Personal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I HATE IT!!! Plus Microsoft is ripping us off by having to renew every year and for an inferior product!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never used and please cancel auto renewal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used and please cancel auto renewal as it does not give option to cancel auto renewal

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Rip off

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why you have to purchase a Microsoft card to use on a new laptop is a racket... it should come installed on computer

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Extention cord 3 plug 10ft long

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having a long cord when using any corded tool like vacuum cleaner. Spot bot, steammop, cd player and radio on covered porch. Just about anything you have to plug in inside tge house.

    I would recommend this to a friend