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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38825 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1906 Showing 38,101-38,120 of 38,820 reviews
  • Rated 4 out of 5 stars

    Super great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast and great service Works wonders and really does what you need

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never use it therefore I cannot rate the Application

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No product purchased

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    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased no product! The charge is on my card, but I've received nothing.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry to hear that you haven't received your product yet. We highly recommend reaching out to Best Buy customer care to investigate further: 1-(888)-237-8289.

      Kindly,

      Jessica
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    Not worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Going forward, I will purchase without a time limit.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can't install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasted time and money... Microsoft password repeated in a loop still unable to install

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    MR.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not want the Office 360. They told me I would pay only one time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not compatible with my chromebook 14

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we were told by a best buy rep that this would work on the chromebook and it does not

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hey

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t understand why I got this. It was free but I

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Confusing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unnclear program as to why you need it. Expensive monthly subscription plan?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Thus far download has not worked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, my download has not worked! I will try again before calling tech support.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    do not buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is what virused the new computer ... DO NOT PURCHASE IT ...

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Gabi,

      We appreciate your review. We would like to help you figure out what might be going on with your device and Office. Please reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.

      Hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    not used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    to expansive. you can find similar products, not the original, somewhere else

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great for my work and personal proyects, i love it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    can't load

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been unable to load this onto the computer I want it on

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review. We would love to help you figure out the installation process. You can learn the installation process here: https://aka.ms/AA4rq32.

      If you need troubleshooting tips we have them here: https://aka.ms/AA4rin6.

      Hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    Came with pc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with pc I will never use it . It’s being sent to philippines

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Leasing MS Office

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 is essentially you leasing the software for one year, however you get to use MS Office on your phone and tablets and get cloud storage for your files. This is important for people that want access to documents on whatever device is most convenient. I save all of my files to the 1 terabyte of storage in the Cloud, that way I can view and edit on any of my devices! The biggest down side is you need to pay for this service every year instead of owning the software forever. On the plus side, I never need to worry about having the latest version of MS office. For me, compatibility and convenience are worth leasing the software vs owning it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for leaving a review - we're happy to have your feedback and hear about your Office experience. To help you achieve more and get the most out of OneDrive and Office, check out this link: https://support.office.com/en-us/onedrive

      That link will also guide you to our Support Center, filled with articles and referential resources about how to get the most of your Office suite. We hope you enjoy it.

      Take care,
      Jo
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    It’s confusing. I don’t want to hire an outside so

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no choice since were all forced to go to windows 10

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your experience. We would love to help clear up any confusion. Please reach out to our Customer Support Team with any questions you have: https://support.microsoft.com/en-us/contactus/.

      Best,

      Nelson
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    Didn’t get it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came for free returned the item. So have it back

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My Family Shares The Us

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been great for the family. It is easy to send a link for them to download and get connected. It's so much better than so many subscriptions floating around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DELL PRODUCT

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLANT CHOICE IN PURCHASING THIS COMPUTER, I HAVE ALWAYS USED DELL PRODUCTS. BEST BUY MADE ORDERING ONLINE, AND PICKING UP IN THE STORE A SMOOTH TRANSITION.

    I would recommend this to a friend