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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38826 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1940 Showing 38,781-38,800 of 38,825 reviews
  • Rated 4 out of 5 stars

    Good Pack

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This version of office is really awesome. Got a good deal though

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never used and too expensive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is charged $74. And some change to my account, every year. I have never used it and thought I canceled last year and it is on my account again.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great program for office use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love all of the office programs as I need them for work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Miguel

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelen.. Excelent.. Excelent ... Excelent... Excelent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great software

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great software for college or anyone. All you need

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Got what I thought

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got what i thought i was getting. Happy with it!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BestBuy cannot help with Microsoft software

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad offers no help with Microsoft Accounts or software bought through BestBuy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy here!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased with a new laptop online. The product card came damaged, so BB issued a new one. Only problem is it came with an inactive Product Key code. I spent the afternoon on the phone with BB and Microsoft with no one offering a solution. So angry.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m sure the product is good,but didn’t work on my Mac

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Monthly billing a bad deal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy this you will be billed forever and not be able to figure out how to cancel it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No Active Subscription

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love the software. I would highly recommend this to everyone. The only problem I have is that My 1 year subscription expired after 3 months Hopefully Best Buy can fix this

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 1 out of 5 stars

    I can't get this to work at all

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I followed the installation process and I don't see any of the programs on my machine. After it was supposedly installed, it wouldn't let me open any of my Office 2010 files. This is a disaster.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're so sorry to hear you're having such a frustrating time loading Office 365. We care about your experience and want you to get what you up and running with Office.

      Since we don't know exactly what's causing the issues you're experiencing, we suggest reaching out to our Customer Support Team. Let them know what's going on and they'll give you personal assistance in resolving your issues. Here's their contact link: https://support.office.com/home/contact

      We hope that helps.

      Take care,
      Jo
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    Terrible product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hate this product. Not intuitive. Super glitchy. My wife and I are both struggling with it. Would not recommend this to anyone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slow

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its so slow I had to returned I got really desapointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Product Not Active

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product online, when i got it i scratched off the foil for the code entered it and it is saying the product key entered is not activated !. where do i go from here!?

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy keeps billing you with auto renew even if you don't use the computer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Google docs is free.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why spend the money. Google docs does the same thing and its free.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mrs.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been unable to sign in and reset pin number.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not recommended.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No where to turn off auto renewal making it a lifetime subscription.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slow and glitchy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 6 months, I finally gave up trying to work around all the screen freezes and error reports. I had a brand new Mac and I could not get simple things like a Word file to open. Outlook is the worst; I had to abandon the calendar function in favor of iCal. Just buy Office outright and save yourself a giant headache.

    No, I would not recommend this to a friend