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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38734 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 956 Showing 19,101-19,120 of 38,733 reviews
  • Rated 3 out of 5 stars

    Product fine, annual fee??

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just needed basic office and outlook for my wife and office for myself. How Microsoft packages these things is annoying. Annual fees now for updates?! Bleh.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Word!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t live without word/excel! Great security as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous! We are very pleased and will purchase again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought today but from what I see it is an amazing product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value but not a very friendly support system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not friendly forget about it Even this review has turned into a drag

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's alwaya nice to get a great product and great customer service

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good solution for multiple computers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a Microsoft Office fan and like the ability to store on and access OneDrive from multiple computers or tablets but frankly I prefer the old licensing model where I could buy the software flat out versus paying annually. I really don't need the constant upgrades for my use. I would recommend it as there really isn't another practical choice for multiple computers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer for leisure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer was very easy to set up. The screen is very clear. The mouse is easy to use. Called for help in setting up programs and called for help in setting up protection. People I spoke to for setting were extremely helpful and courteous. I will buy more products at Best Buy. We already have a tv from there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product which is user friendly and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365 is worth the investment.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Word, Excel, and Adobe so far, and they work great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    so so software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my old software better just because I was used to it but it's not terrible. What I don't like at all is the backup included with this. Not as user friendly as Carbonite. While the one on one phone support was ok there was a bit of a language barrier and I wasn't completely confident the guy really new the backup that we'll either. Still unsure I am backing everything up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Jack

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got office so jack can do work on his research and print out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value! Everything that I need. Would recommend.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Thanks for recommending Office 365! We're glad we have everything that you need for success.

      Tom
      Microsoft Office Team Microsoft

  • Rated 4 out of 5 stars

    Better than the rest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone uses Microsoft Office. Whatcha gonna do. It's a little buggy with my new MacBook Pro.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Expensive for everyday use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to go with my new laptop because I liked the idea of always having the latest software. However, im not using it for a business need such as accounting or publishing, so it's more than I need or will ever use. When this subscription expires, I plan to buy the non-subscription version.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very useful for your Microsoft programs needs in the new laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased office 365 personal last month and it was easy to install. Just typing the code from the front of the card You receive. I honestly did a mistake in the installation process and retyping the code more than one time caused an error in downloading the software on my computer. Don’t do my mistake, just inter the number given to you once and you’re all set to a whole new world of easy work on the computer. The service member agent had been trying to reach me via email to help me with the instructions to finish the installation to the program. But I have been busy and haven’t had the time to sit down to respond to the them to finish it. And that what really is nice about the whole thing. They are determined to make each one of us have a peace of mind knowing they are there to assist us with our computer work just because we purchased their product.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Fergie,

      Thanks for the review. If you still need help getting Office installed on your device we recommend that you reach out to our Customer Support Team here: https://aka.ms/AA4jrpj.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I order my product online and I received my item well before they told me it would arrive awesome service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Free MS with laptop purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good to have a free ms office cd with the purchase of a new laptop! now i can actually get some work done lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    !!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that everything is bundled together and updated automatically.

    I would recommend this to a friend