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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 38463 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 105 Showing 2,081-2,100 of 38,462 reviews
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and use. Seamless with no problems so far. Very happy with my purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft 365 subscription

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as requested. It is your standard Microsoft subscription.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Micro Wonder

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has everything I need for every day use and al the committees I am on in my retirement

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Set-Up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy Set-Up! Worked Quick Did What It Was Supposed To Do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for my office work, especially the invoices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as should

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly and I needed it in order to conduct my daily business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for my Surface Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as an add-on with my Surface Pro. Install was super easy, haven’t purchased software in a long time, as I hadn’t bought any laptop type devices in years. Everything on install was easy, updates have also gone easy along the way. Perfect to make my Surface function essentially as my laptop replacement, don’t need anything more than this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great software package. A must have to maximize the usefulness of any computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Working

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. I couldnt do daily things without it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Personal Approach

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is worth it! Just take yourself into a place where you can make a book, do an Excel document for finances or make a Powerpoint on what Prestige Worldwide will do for you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I recommend it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, I can use all the programs on my cell phone and computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install and set up. Works great. We have Office Home on our other computers but decided to try this now.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're happy to hear it was an easy installation and you're enjoying Microsoft 365 Personal. Thanks for the review!

      Have a great day,
      Kiernan
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    review of 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good product, easy to use and the set up was straight forward.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    microsoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent price plus easy install, everything you need for your home office

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works great !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never bought software to 'rent' so..im tying out the subscription bc at the time i wasnt able to afford the $350 or so.. but so far its been great, and they even have life tech support to set up some pesky emails in outlook that wouldnt link or display all the folders..and that is free w/o additional costs so.. that in istself was wroth it. altho depending on the price when it runs out, imight just purchase to own..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellence

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was excellent from the moment I arrived; the service was very friendly and they helped me with everything I needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Personal 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, I love it for my computer. It is very benefital for my computer. Thanks!!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good product but problematic Best Buy policy and s

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the MS 365 personal subscription copy for a brand new MacBook Air m1 that I purchased on the same day with Best Buy, under the impression that I'd be given 3 months of bonus subscription (a total of 15 months) with the price of 12-months given my purchase of a new device. However, it ended up that I wasn't granted the 3 months bonus subscription due to the problem that my laptop and MS 365 weren't placed on the same order (i.e., separate transactions). What happened was that I called Best Buy on a Friday afternoon for the the MacBook Air and placed my laptop order over the phone, after learning the fact the store where I wanted to pick up the laptop had one last machine left in the color I wanted. A few hours later, when I went pick up the laptop after work, I made the purchase of the MS 365 personal subscription copy so that I'd be able to us MS office on my new machine. I thought the store adjusted my transactions and granted me the 15-months of subscription for the price of 12-months, but that was where the problem started. After I installed the software on my new machine, I logged onto Best Buy and saw my subscription was only good for 12 months. I made MANY phone calls to the customer service, only to be looped in the system and speaking with different agents. Although the 5+ agents I spoke with all wanted to help me, none of them were able to due to the Best Buy policy that the bonus 3-months was contingent on purchasing the device and software as a bundle (i.e., in one transaction). There was no way to adjust for this, and I was very disappointed. Should I known the subscription was only good for 12 months, I'd definitely opt for other sellers than BestBuy for better pricing. Although I could understand the logic of the policy so that people don't try to take advantage of it for a prior device purchase, it was not well described online nor to me at the time when I placed order for the MacBook Air (i.e., nowhere in the descriptions of the offer mentioned it has to be placed on the same transaction; otherwise, even if the device is purchased on the same day, it will be considered as a "prior purchase" instead of "a new device purchase"). I'm thankful for all the agents I spoke with when I called the customer service because they genuinely wanted to help me, but I'm very disappointed by the unclear policy and wanted to make this known to other consumers who might be thinking of purchasing a device & MS Office subscription with Best Buy. For people who are interested in getting the bonus 3-months offer, please ensure to make your device and subscription purchase in one transaction as a bundle so you'll get the bonus months as expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product for students.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for students. Granddaughter’s creative writing class is much easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wouldnot do without having installed and activated

    I would recommend this to a friend