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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38808 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1082 Showing 21,621-21,640 of 38,803 reviews
  • Rated 5 out of 5 stars

    Must have

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As if computers aren’t expensive enough, I hate having to pay for Microsoft office products, but this was well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy One-Click installation and Excellent value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What I like about this product; Everyone should own this, Easy One-Click installation, Lightning fast installation and Excellent value for money.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Shey,

      Thanks for the review. We're glad that you had such a fast installation and that you feel Office 365 Personal is an excellent value.

      Have a great day,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 2 out of 5 stars

    Customer Service Flop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was wonderful for the first year of use. Following that, the subscription wasn't activating on my computer. I reached out to customer service via phone and online chat 4 times and they were unable to help. They then said I had to pay $50 for this product to be serviced (almost as much as the product.) Won't be continuing with Best Buy for this Subscription.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Yay for new features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excels even better than last year! Can’t wait to play around to see what I can create

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice hardware easy to use

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice hardware easy to use Are use these programs at home and at work helps with my office work will renew this prescription this year with Best Buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great software, easy to renew

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 personal 1 year subscription came free with my MacBook purchase the first year. It’s easy to use and set for auto renewal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Software!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great software to purchase. It has the essential software products needed for personal, educational, and professional needs.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Word

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Downloaded by geek squad. At pick up time they were not helpful and almost returned laptop! Finally hour half later apologized but not great start. I find phone help much better. Lots to learn on word but time will tell if renew it next year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Is Number 1!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this subscription service for my Daughter, and she seems very happy with it. The Geek Squad folks helped put it on her computer, and it works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 365 performs well, with the word component and the outlook email can easily be set up. I had no problem with it at all. I would certainly recommend it to a friend.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    365 For All

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like Microsoft 365, but truthfully, I wish they would make it cheaper for the yearly service, or extend one copy of the office suite to last for a lifetime for multiple computers

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Michael,

      We appreciate your review. We're glad to hear you like Microsoft 365 and we'll pass along your feedback about the price.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this with our laptop for resume and it has been great good for kids schoolwork as well and got it for cheap for bundling it with out laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ease of use and design, helps with remote learning, work and personal use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Proficient Software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well rounded software program that meet my needs. I’m able to utilize my software efficiently for work and personal reasons without any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Microsoft Office

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a teacher, I use Microsoft Office to design practically all my lessons. Having Office 365 help me have the most updated version at all times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Available for apple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft office is very easy to install with ample room in the cloud to back up photos and docs without having to buy bigger onboard storage. Great idea!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Working as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only used Excel and Word from Office 365, and I'm satisfied with those products. I upgraded from Office 2013, and there was basically no learning curve to use the 2016 version.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgraded from Office 7

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far So Good, It is an upgrade from Office 7 that I had on my old computer. This came free with the purchase of my new laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This does what i want it to do.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This program does what I want it to do and more. Learning more and more each day on different ways to use this program. So glad I got it and updated form my old version..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great option for office software update.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We opted for this software with a new computer so we could still interface with older Office files. Works great and meets or exceeds our expectations.

    I would recommend this to a friend