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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38835 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1472 Showing 29,421-29,440 of 38,830 reviews
  • Rated 1 out of 5 stars

    Please Monitor/Update

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not a bad product, but i canceled this. The one star is fir the amouny of time it is taking to show my items as canceled. I am still being asked ri make payments almost 3 weeks later.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wife needed Office 365 Personal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To me this is a better purchase in that updates and support continue each year vice buying the software package outright (only receive updates for a limited number of years). Granted, there is a yearly charge but for us it is the better deal.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not a choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to have this for my school. I guess it's the standard and not an option.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    microsoft 365 was hard to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still had difficulty installing, if you make one error there is no going back

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works wonders for home life needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After purchasing a non-activated Microsoft Office card and then having to exchange for working one-a bit annoying-but not sure how I lived without Microsoft for the past 10 years! I use word and excel religiously and enjoy the simplicity of keeping my daily life organized.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's okay for free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like Microsoft office when it's free. You can't complain too much about free.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    More ways to make money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a waste of money. I wish I had just bought the one time, one PC Microsoft rather than the yearly subscription. In all honesty, nothing ever really changes. It's just another way to make money annually. Works like any other Microsoft office.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with 365 office personnel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been super happy with Office 365 over the years and take advantage of most the applications in the suite. This subscription has persisted with me even past my time at university due to the sheer convenience and organization that it provides in my day-to-day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good that office 365 was included with the laptop. Too often you have to buy it separately. the only thing I don't like about Microsoft soft ware is the mess you have to go through trying to load it or reload it...and you need this code or that code.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installed without issues.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted Microsoft Office functionality for a 6 month assignment so this subscription service fit the bill. Only down side.... Needed a credit card number to install, even though the service was purchased up front. Forces me to remember to cancel the service after one year or be charged. Strange!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Something I had to have. Don't understand why I should have to purchase this.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ok computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    since buying the computer i seem to be calling Geek Squad every couple of days.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very Poor attitude from you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product did not work on my computer and they would not give me my money back. 74. down the drain. One person tells me I would get my money back and another tells me no because I downloaded it well how you suppose to tell if it will work or not. I will not buy anything from you again. Very disappointed in your business. When I bought it that guy told me they would give me my money back if it didn't work. Another guy told me they have trouble with this product. So like I said I will not buy another thing from you

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Could make the process of setup easier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't impressed by the product since I don't use Microsoft 365 on my personal laptop, it's too much hassle to setup the Microsoft account and use all of the features.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i feel that i was misinformed on this item and i was told that i could return it within the policy. when i tried to return it i was told that this item could not be returned, so i can't even use it. i am trying to give it away .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    MS Office Continues to Impress

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this version of Microsoft Office. The direct download option for software installation (versus a CD/DVD) is an excellent perk. Not having to wait for the installation disks in order to get the Office Suite up and running is definitely a time-saver. Would certainly recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Office 365 Personal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only complaint is that you have to continuously "Rent" Microsoft Office for your computer. You never really "OWN" the software. But if your job and life depends on it, then of course get it. It works splendidly none-the-less.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good if Needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product if you need to rely on Microsoft products to work. Can also use alternatives such as open office if you need too for free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product(Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew)) for an apple air I bought last year....Although I got a similar gift and hence I had to return it customer service at Best Buy was great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew I had to get the Microsoft Office package with my new HP laptop. I'm glad I did on Black Friday, as it was bundled in a great deal. I love the versatility of Excel and all the functions it gives. I can't have a laptop without Microsoft Office. End of story.

    I would recommend this to a friend