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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38835 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1473 Showing 29,441-29,460 of 38,830 reviews
  • Rated 4 out of 5 stars

    can't cancel office 365

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can not cancel this Office 365. They have charged me 2 times and I have "tried" to cancel 2 times. Now they say I need to talk to you to get it canceled. When I try online things go in a circle. Please help Ivan W Macdonald

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great program but you have to renew every year.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the programs but I hate that you have to purchase this every year. However if you pay twice as much you do not have to renew it every year but you don't get the updates as they develop them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Office 365 Works Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Office 365 works well on our new HP Pavilion all-in-one computer. It's a LOT faster than Office 365 on our old MAC all-in-one computer, and we're a lot more familiar with the interfaces of Word and Excel than those of the Apple products that come with the MAC.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Pay attention

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product works well but they got confused at checkout and sold us the wrong product, now we have to go back to the store and work out the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than paying month-to-month

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is nice to not have to pay for Office month-to-month but rather once a year. I also ended up paying less with this option as well, so I plan on doing this again in the future.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It works for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's Microsoft so it should work for all. I have always liked Windows and Microsoft is something I have always use for business and personal use. My laptop will not run Windows 10 and that is ok with me that I use Windows 8. Great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Windows 10 operating system, REALLY!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using this program on my new MacPro is incredible. I will only purchase Mac since trying to make sense out of Windows 10 operating system. I thought Windows was getting back on track with Windows 7, but then came 8, a huge disappointment. I will not go back.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Office = Everybody needs it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use the subscription to have native programs to open docs, spreadsheets, and presentations that don't run as well on my Mac platform. My only complaint is just the time it takes to learn some of the new features because I updated from 2011 version.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great office pack

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great business tool..the office Pack. However I need a clarification? Is this one year subscription on Auto- Renew ? If so I would request you to cancel the Auto-Renew option as I would decide on renewal of the same closer to its expiry. Best Regards

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Bunny,

      This is an auto renew. If you would like to change that you can cancel your auto renew here: https://aka.ms/AA4zgfc.

      Hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 4 out of 5 stars

    Office 360 Works as Expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much to say other than a few newer features. I purchased this mostly for having MS Word and PowerPoint. Both work as expected and as previous releases have delivered. Nothing much exciting other than the regular reliability promised by previous MS Office releases.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Software package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product, not sure I am convinced yet on the annual charge / subscription concept. It makes the software very expensive over the long run. Microsoft should consider lowering the annual charge so as to not look like they are so insensitive to their customers costs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love Office 365 and easy installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As soon as I found out I could use Office 365 on Apple, I purchased my apple laptop along with the Sony I have. Wouldn't purchase any computer that I couldn't use Office on. Best Buy was great and installed it for me on my first mac and showed me how easy it was. Enjoying my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product but had installation issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While installing on my new computer, it overwrote my existing account and I had to spend several days with microsoft fixing the issue. Would not have been much of an issue, but the first Microsoft technical service person made the problem worse and turned off all office products.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Online is trash

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again, horrible experience. Would not accept my credit card - only debit card. "Help" person could not help. I need the software, but not the hassle. Same with my Best Buy Membership a week or so ago.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Limited to Excel, Word & Powerpoint

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is Limited to Excel, Word & Powerpoint. I expected more such as MS project

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This only allows for one install, unlike the 3 like the service rep told me

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Office 365 is very expensive and I don't like the monthly charge.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this in a bundle deal with a smart stylus pen and anti virus program, it was great deal and worth it. Its definitely worth getting if your student and do a lot of writing papers and can even be great for businesses that use PowerPoint or excel.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Gates Wins, WE Lose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate being held hostage by Microsoft. Every year I have to renew it. Corporate greed at it's finest!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Only one gripe -- labelling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is labelled Microsoft Office 365 Personal (1 Mac or PC + 1 iPad or Select Windows Tablet) (1 Year Subscription) - Mac|Windows But after installing on a Windows tablet, it would not install on a PC and I was told it can only be installed on one Windows device and one any other device

    I would recommend this to a friend