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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38835 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1485 Showing 29,681-29,700 of 38,830 reviews
  • Rated 5 out of 5 stars

    Good software suite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use word, outlook, and excell for my home office and have nothing but good things to say about the office 365 suite. It's user friendly and has everything I need to run a home-based business. I would recommend it to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365 is Great But....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You don't have to purchase the in-store addition any longer because when you get your email from a company like Godaddy, you can get Office 365 with the subscription. That way, your email and office subscription are nestled in one package.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excel is tough with a touch screen. Need lots of practice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far operating efficiently. Software came highly recommended by Best Buy Rep. Too early to tell if it lives up to its hype. So far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always have up to date MS Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to go with Office 365 in lieu of standard MSO because it was on sale. Basically its the same cost as standard MSO if you look at it in terms of 4 year cost. after 4 years your standard MSO is dated while Office 365 is always on the latest release.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not able to return

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give it zero if I could. Not for the product itself but Best Buy policies include digital content. My wife ordered this along with my daughters laptop not knowing we already had a subscription. We Never downloaded or even opened the digital content of the email but BestBuy policy is you can’t return these types of purchases. That is terrible customer service for something ordered by mistake. And yeah I know she should have checked with me first but with the pandemic and a crashed computer she was in a hurry to get my daughter a replacement so she could do her online learning assignments.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Barely use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Mac and it is totally different from PC.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for traveling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The firestick we bought is an excellent investment because you can take it anywhere and plug it in with WiFi and watch the great sports and movies or whatever your into with 4G clarities it’s awesome thank You Amazon

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365 is a quality product

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 is the online version of Microsoft Office. It contains Word, Excel, Powerpoint, One Drive, Calendar and a few others. It updates as needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    If you are a student then you need Office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 Personal, 1-year subscription is a must. Not only am I a student but I am planning a wedding, a pageant for a nursing home, and a mom. I am able to do so many things using all the different Office features. I recommend having Office 365!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Subscription

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not like the idea of putting everything in a cloud.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there, Office 365 allows you to store items in the cloud or on your PC. It can be used online as well as offline because it installed on your PC just like Office. For free tips and tutorials on using and finding applications on Office 365, please visit: https://support.office.com/. We hope this was helpful to you. Microsoft

  • Rated 1 out of 5 stars

    Horrible Digital Download experience!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this produce in July and I’m still unable to use this product. I made a mistake of redeeming the product key using an account that I’m currently locked out of. I have called and spoken with a person in Geek Squad who forwarded me to a different department. Finally got someone in the software department who was suppose to cancel that product key and email me another. That was last Thursday and I haven’t received an email yet!!! Im so frustrated dealing with this. I called again on yesterday and I was transferred numerous times and on hold for over 30 minutes so I hung up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product! Love the versatility.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office is not new to me, I have enjoyed the different versions over the years, but- I don’t like the “Subscription/Rental” program. It’s almost as bad as leasing a car. What happened to a “one-time” purchase?

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing for all levels of office users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The office 365 has some of the best included templates for resume, reports, presentation material and organizers that I have seen.. I would recommend this product and it’s subscription to anyone who seeks professionalism and quality work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cloud-only MS Office

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm used to the full-featured business version I use at work, which allows me to work online or on the desktop app. Otherwise, it's similar.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Frustrating

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When something is not broken why oh why does Microsoft have to mess it up???? Windows 8 was a bust and this fix is just that - a fix. Confusing to install and whatever you do, do not make a mistake, because it cannot be fixed by Best Buy, you have to deal with Microsoft.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about Microsoft office. I've been using it for over 25 years and it's WAY easier to use than Mac products. I'd recommend it to everyone to use and this subscription card makes things easy and convenient.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OK but does not always operate properly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needs some work. Unable to locate replacement battery.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New Features!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new office program has some New Features that are well worthwhile, such as the constant automatic "Save" feature in MS Word. There is no "Learning Curve" to operate the new version of Word if you already use Word.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review with us. It makes us happy to hear that you are enjoying Office 365 Personal. If you need anything don't hesitate to reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 5 out of 5 stars

    good software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had trouble to download this product. I called support and ask me to go back to store. There they download everything, but it was a lot of trouble for me to go back to the store for something like this. it would have been solved on the phone.

    I would recommend this to a friend