Customer Ratings & Reviews

I hate subscription products. I want to buy something once and use it until I'm ready to purchase something different.

Excellent buy when I bought my laptop. But need to atleast add the notification system for this particular item for the customers to know that it gets renewed every year automatically.

We were diehard Windows XP users. Have a hard time adjusting to anything else. This program (like anything new) has tested our patience. But when you figure it out, it's ok

Difficult to get the program to install an MacBook

Attaching documents has been a challenge. New format and choices are different than last version I had before. Program loaded with no problem and Best Buy sent the necessary download via email.

I have been avoiding going this route as i was opposed to "renting" my software. My windows needed updating so finally looked seriously at benefits. The best is now having windows with me all the time even with no pc with me.

I got this for my sons computer and it worked the first couple of times but now he receives an error when trying to use it. There is suppose to be some type of setting I need to change to fix it but I haven't had the time to mess with it yet.

My daughter’s trial of Microsoft ran out and I needed to purchase a word processing software. Sales rep was very helpful helping me to make my decision. Annual Subscription was the best option for me.

After buying this through Best Buy, I noticed that outlook will change the appointment ics files to 1 hour before the actual scheduled appointment. I called Best Buy support and was transferred to 5 different people over 45 mins and the last person said they would have to charge me $30 to fix the issue. This is after I bought I brand new laptop and MS 365 from them. I regret making my purchase through Best Buy. I feel completely abandoned.

I enjoy the fact that Best buy offers this product and always allows you to update it or renewed through them in a timely manner so that you don't lose your information nor access to this application.

I haven't been able to use it yet because after installing the software I discovered that because I had an old version of Office already installed, I had to delete that one first. Therein lies the problem, I can't seem to get anyone at Best Buy to help me with this. I've tried twice and still no help. The last agent in the chat program actually hung up on me. So, I have this brand new Microsoft 365 program that so far has been a waste of money. I do hope someday to be able to use it. Or, I could try to get my money back.

This came with my new tablet, I don't like the fact you have to pay a monthly fee so I will be using another office program. I believe these companies doing this are going to lose customers, Photoshop is doing the same thing and I won't be using them either.

Not happy with the loss of all contacts in old office, this is NOT good as there were 4yrs of accumulated contacts info that will have to be rebuilt one at a time. the transfer should have taken this into consideration in upgrading.

Not a fan of the yearly subscription. The guy who helped us out in the store did not mention it was a yearly subscription instead of the one time price option that we were interested in. Be careful!

Everyone needs this package. The fact that there is a trial period makes it easy to know if you want to subscribe or not (why wouldn't you want to subscribe). Easy to use, easy to install!

They make owning things harder and more expensive!

i give it a three start because now there is a yearly fee instead of just buying the product. otherwise it is like always a great product.

Haven’t been able to get the programs loaded down on the IPad. Unable to utilize software. Terrible process to download programs. Bring back the software discs. No available resources to download programs. A suggestion and recommendation would be to download this software package at time of purchase. Otherwise, I paid a lot of money for something one can’t utilize.

I never used this one. It never worked in my newly purchased MacBook Pro and I need to pay for a Best Buy Service for the problem I experienced?

I really don't like having to login to my account for updates, etc. The software is fine though. I'd rather purchase a disk because I live out in the country and don't always have connection.