Customer Ratings & Reviews

I didn't sign up for auto renew but Best Buy is attempting.

The unwillingness to return this purchase that WAS NOT USED is unacceptable.

Expensive and complicated if you don’t know much of what yur doing

Turns out I didn't need this. I just signed up with them in March. Sent an email back to Best asking what to do but no response. I work over 12 hours a day, I am not able to call.

This item has come in pretty handy with organizing and sorting my recipes as well as creating spread sheets and chart to track monthly spending and budgets. The only negative-is the yearly subscription fee.

New computer sucks so bad I can't use this. Probabaly why they offer it for free. Do NOT buy a computer from BEST BUY!!

Office 365 is a scam unless you want to pay to learn new changes for changes sake with each year's new release and renewal fee. Should have bought Office 2013 at a higer price and upgraded 5 or more years from now. Office 2010 still works fine for me.

Had been a Windows user for 25 years prior to switching to Mac. Either this switch is the reason for my difficulties in using Word or the problem lies in what seems like non-intuitive software.

Its yet another version of office. Nothing overly special. I was annoyed that Best Buy told me it would be a few hours before it was activated and it ended up being a FULL 24 HOURS. But that is Best Buy not the product.

I use Excel all day everyday at work. I much prefer it to this Office Suite type package. The shortcut commands for fast keying are not the same. For someone that has never used the more expensive Excel used in most offices, it is perfect.

Microsoft must think we are all corporations, but I'm not renewing this product when it expires. Software subscriptions are BS and with Google Docs, who needs this.

Unfortunately I am not happy with Microsoft Tech Support. I have not been able to isntall my product due to key product been used and calls keep dropping. No one returns your call.

The product was not very well explained! For my class I am missing some of the pull down menus needed for my projects!

Terrible download process come on Best Buy y’all are better than this. Only reason I buy thru y’all is bc if the online convenience. This was not an easy process .

Total rip-off wouldn’t recommend buying because it keeps giving all kind of errors and I’m unable to get a refund and no one has helped completely disappointed

Customer service was horrible. Getting a refund was like pulling teeth.

This was not what I was told it was. I did not like it and returned it to the company. I still haven't gotten my money back and wonder if I ever will.

can't use as laptop unusable and local BestBuy extremly unhelpful will never buy from BestBuy again

I purchased this for my son for high school and found out he can just use google docs to do most of his work. I personally like Microsoft products but if he can use google docs and is comfortable with that program that is fine.

I will be totally honest I am not 100% satisfied with this purchase. I don't think it was explained to me or I didn't hear. But having a family that uses the laptop as well they don't get to use this feature.