Customer Ratings & Reviews

worst customer service i have ever had will not be going back

Hard to get assistance with setting this up. But they have no problem taking $140 from the past two years. A

I had Office 2010 and loved it. the new Office 2016 has many changes that I find unfriendly. it takes longer to find something and things have been moved, or no longer there. as the saying goes, if it isn't broken, don't fix it.

I paid for the product when I purchased the computer, when I went online to "renew" it wanted to pay again. I will go another direction, if I have to pay I will buy the other $99 package for 5 computers. Very confusing....

Disappointed that this product has now become a subscription service. Disgusting money grab by Microsoft

Regarding this programs I do think for the price should be alot lower. It's not something everyone would be using all the programs on it. But for the price should be at 40 to 45 dollars no more than that.

I only purchased this because it was suggested by the ad I received from Best Buy along with the chrome book. Will not work and is not refundable. I'll never put trust in Best Buy again.

Was once a one time purchase, now it's an over priced subscription service with no new benefits that is nearly impossible to figure out how to cancel.

Never got to use it. I bought it in 2020 and it worked for a bit before saying it expired in 2013. Asked customer support for help and got no reply.

We had a lot of problems downloading this window product. On both iPad and Mac! I do love Microsoft excel and I know it well but I still have not been able to download it on my iPad

Don't especially like renewing every year. I'm not sure what the advantage of renewing every year is for me as a customer and wonder how long this will go continue. Will there be a time when I can't continue using this software?

No guidance whatsoever. Don’t know how to use One Drive. Need some training

I did have a virus when I hooked up but the Geek Squad is amazing and they always seem to get me out of my situations. I like the package with the Computer/Office and Carrier. My husband is a beginner with it but is quickly learning.

With my purchase of this program, my tech support was unable to install this item for operation

I wish it was like the old days where everything was stored on my computer and not in the cloud. Also don’t like the fact you have to repurchase every year

The product was returned because it didn't work. And there was nothing anyone could do because no one could get a rep for Microsoft on the phone to resolve the issue

A subscription service for office products is a strange concept for me. I am hoping this works for what I need. I'm still navigating through everything, but so far all features are current and user friendly for word and excel.

This product is not easily installed onto a chrome book; spent 4 hours on microsoft help chat, phone with bestbuy and phone with geek squad. Ultimately requested refund

Not user intuitive for all people but I was able to navigate. Everyone is going to subscription service style where we're all $5 - $100'd a month or year to no end.

I bought this when I bought my Microsoft Surface and I hardly ever use it cause it's easier to use the Google docs. Save your money and just use the free online options. It works the same and is very convenient.