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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38859 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1867 Showing 37,321-37,340 of 38,854 reviews
  • Rated 3 out of 5 stars

    Works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what I need it for. I dont like how expensive it is for one year!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No way I'm using the cloud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Office was just fine, thank you; 365 is clunky, unfamiliar and I'm never going to register it with the MS overlords. I needed professional help to install, and some of my old files did not make the transition. I'm a low-tech old guy who eschews change....Get off my lawn!

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for your review. One of the reasons we recommend that you connect your Office subscription to a Microsoft account is so that if you ever need to access your files on another device you can do so by simply singing into your Microsoft account on that new device. All of your files that are save on One Drive will be accessable to you. We also wanted to let you know that if you ever need help you can reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.

      Have a great day,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Basic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so great since it comes with basic customized tools.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review. We would love to know what additional customization tools you are hoping for. You can leave us suggestions and feedback here: https://aka.ms/AA4rinb.

      Thanks,

      Nelson
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    cheaper on Ebay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have to buy this once, not get a subscription.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review. Office 365 Personal If you are looking for a version of Office that is not a subscription we recommend our Office 2019 line.

      Hope that helps,

      Nelson
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased Home 365 and I am not able to download it to my laptop that is not working!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    About what I expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is more difficult to install via Microsoft website than it should be.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    not easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hard to install and takes a long time to install once you find the right site

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Why am I not using Google Docs?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess I'm tired of subscription based programs. Here is another one.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not as good as the old stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate that I have the buy but every year it's basically like leasing office.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Unused

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have so far been unable to activate Office due to long delays in authentication.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    New but Kinda Stinks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just give me my old Office back!!! But of course I don't have that option now.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Don't know yet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm sure it will be just what I want, once I get it to work right.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      If you're experiencing issue with Office 365, we've got a whole team of dedicated Customer Support Staff ready, willing, and able to help you out! Contact them here, whenever you need: https://support.microsoft.com/en-us/contactus/

      Thanks for being a part of the Microsoft family!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    Not site

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can read the code. It should be more clear. Scratching off messed up

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highest review is a 5, all is what I expected good

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Expensive but a need to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately no way to not buy. Renew every year is not great

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not easy to navigate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not easy to navigate and set up. Should be much easier and should prompt you

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No CD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not like having to renew every year but this is not Best Buy's problem

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    More than we need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't get just what you need. Must get whole suite which takes up memory.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's not working on my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually don't know why but this product it's not running in my computer

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does what it needs to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just your basic Microsoft Office - Nothing spectacular that I've noticed so far.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello ShirleyK, For free tips and tutorials on using applications and all the benefits of using Office 365, please visit: https://support.office.com/ . We hope this was helpful to you. Microsoft