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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38859 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1868 Showing 37,341-37,360 of 38,854 reviews
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Great for the money!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems like every time I turn around there are more and more apps, programs, or services available that claim to provide people with a [knockoff] version of programs like Microsoft word, PowerPoint, etc. But I have learned over the years when I would attempt to use those knockoffs that it really was not worth it to use them. For example, roughly 8 years ago I had a school assignment that involved creating a PowerPoint to later present to the class. I was one of “those” people who at the time did not have Microsoft office/PowerPoint at home, so I used a “knockoff” program, had tons of text and pictures in the PowerPoint, and when it came time to present, open the file with Microsoft in class and sure enough it was not compatible and my PowerPoint was blank. After that embarrassment I swore I would always use genuine Microsoft products for anything going forward and I have not regretted it. Now that I am out of school, my uses of Microsoft programs are not as frequent, but I still like to have access to it, thus what brought me to this option. As my story proves, you really cannot go wrong with getting genuine Microsoft products no matter what you use is, but if you are someone like me who does not have the highest demands, this type of subscription was what was best for me and I am very happy with it. It meets my needs perfectly and I do not feel like there is a bunch of stuff included that is wasted. You really cannot beat the price for the access you get to the variety of programs and again, it is a genuine Microsoft product! Highly recommend!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Katie,

      Thanks so much for sharing your story. We're so happy to know that we can help you out and provide you with a reliable service that fits your lifestyle and needs.

      As an Office subscriber, we want you to know that we've always got your back. Should you ever run into an issue with Office, know that our Customer Support Team is always able to assist you. Contact them at this link whenever you need: https://support.microsoft.com/en-us/contactus/

      Additionally, here's a link to some great PowerPoint tips and tricks we think you'll like: https://support.office.com/office-training-center/PowerPoint-tips

      Cheers to your productivity!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    Would'nt upload to computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, when I tried to take the tape off the code was so torn up that I could not read it. Geek squad read it on their computer and told me what it was. Second, when I tried to upload it to my computer a notice appeared that said that I should call a certain number. When I called, I was told that it could not load because I had a virus. Since it was a computer that I had just purchased from Best Buy, I returned the computer to them. They refunded the cost of the computer but would not refund the cost of the Office 365. For your info, the person at that number talked poorly of Kaspersky and tried to get me to buy another security system for $270. I would like to get my money back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not using

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not installed this on my computer because I have no use for it and wont use it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No like windows 10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No like windows 10. Screen very tiff to read. My Geek was terrific.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Difficult program to learn

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office is probably a great program if one has been taught how to use it, but even the most basic functions have been difficult to figure out. It's a huge step up from the basic word programs and should have a manual to accompany its purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No thing but trouble

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is fine ,installation was a different story using the information on the card connected me to a false Web site that tried to charge me money to fix a non existing problem on my router ,when I refused i had to reset the brand new laptop in order to turn on. We called best buy support, they wanted to charge me money for a service to reset my laptop. Next called geek sqaud, they couldn't install. Finally had to contact the real Microsoft Support they dicovered best buy never activated they card the sold me. All in all a horrible experience .

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Too Pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is convenient and user friendly. I think it is too expensive.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Some People need it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not a fan of subscription software, but software developers want a predictable flow of income. If you need Office for more than 2 years, buy a permanent license. Get the subscription if you need the software for a shorter period of time or if you need the latest versions or also want the tablet/phone versions.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Tallman610, Actually having the Office 365 subscription gives you much more then just the latest version of Office for your PC and mobile devices. You also get 1TB of cloud storage, 60 mins of free Skype calling per month and with Office web apps, you are able use your Office subscription on a PC that does not have Office installed on it. With traditional Office (permanent license), these benefits are not included so it really would depend on your needs. We hope this was helpful to you. Microsoft

  • Rated 3 out of 5 stars

    Useful but pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a necessary evil. Most people require this product.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Office 360

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told by buy Best Buy that this version could be installed on two devices (1 Computer and 1 Tablet). I come to find out that it can only be installed on one, so I feel like this was incorrectly described to me during the purchase. I have also spent hours online trying to get to the bottom of this issue.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t like the yearly. More in to buy it once for life

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review. We'll pass along your feedback. You may also be interested in our Office 2019 products.

      Hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Great price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was unbelievable that i just had to have it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the review. We're glad to hear that just had to have Office 365 Personal. We love hearing from fans.

      Have a great day,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Can't go wrong

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's Microsoft office. How can you go wrong?? Everything you need in one!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No complaints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am able to use all of the products in Office 365.i have no complaints

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    software for home, School & Sm business

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as I use the word doc and excel most. Power point is fine as well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great for six months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to protect any devices in today's time. Keep your devices safe

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Need some improvement. Maybe just me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a hard time actually getting it activated and downloaded onto my laptop.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok but not real user friendly with windows 10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too many steps to accomplish things like typing in a recipe

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    microsoft office for tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it would not download on my Galaxy tablet so much for the free 1 year subscription.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Only needed word but had to buy entire office

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but has many items I don’t use that often enough

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for your review. While you may have only needed Word, we wanted to let you know that included in Office 365 Personal is 1TB of OneDrive Cloud storage. You can use that for storage of anything you need.

      Have a great one,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft