Customer Ratings & Reviews
- Model:
- QQ2-00720
- SKU:
- 6278402
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.
This summary was generated by AI based on customer reviews.
Windows 365
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish they would tell you that it has to be renewed every year when they sale it to you instead of saying this is what you need when you ask for windows
No, I would not recommend this to a friendOutlook would not connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not connect to work email server. Returned computer within return policy. Microsoft 365 that I’m not using is still pending a credit for 3 weeks.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Paul,
We're sorry to hear you dealt with such a frustrating situation. If you haven't yet, reach out to our Customer Support Team. They'll be able to chat with you about what's going on and hopefully get you a happy ending. Contact them here: https://support.microsoft.com/en-us/contactus/
Take care,
Jo
Office Customer Care
Boo!!!!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not been able to use this product. When I enter the code it tells me the product is unable to be installed. Money wasted.
No, I would not recommend this to a friendTime out problems!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Problems w timeout errors. Not a techie, why not fix it before people get it home & it errors out! Office seems to work,,,, hard to tell w timeout problems. FRUSTRATED!!
No, I would not recommend this to a friendWorthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Free card with laptop purchase did not work. Removed tape and key code came off also. When tried to swap card at store was told have to Call Microsoft.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear that some your key code became damaged before you were able to install Office 365 for personal use. Please contact Microsoft Support here: https://support.microsoft.com/en-us/contactus/.
They will be happy to help you try to sort this out as soon as possible!
Kind regards,
Jessica
Office Customer Care
keyboard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed with the keyboard letters being to light, I literally need to be in the dark to see letters on keyboard.
No, I would not recommend this to a friendThe annual "renewal" is $25
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like paying $50- $70 for one year, one computer use and then $25 annual.... ongoing. The renewal amount / charge was not spelled out in the description.
No, I would not recommend this to a friendDidn't work!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After being on phone a long with Microsoft and Best Buy, I was not able to get subscription to work. I called and they said I needed to bring in card and computer
No, I would not recommend this to a friendDidn't need...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad told me Office was free through college. I wish the salesman would've let that tidbit known, since we told him we were purchasing it for college...
No, I would not recommend this to a friendThe best shop forever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This store is good, nice, and has good things. I will visit it next time when I need a laptop. Everyone in our family likes it, and we are all satisfied with the things that we purchased from Best Buy. Employees are very good at responding to all questions. We recommend it to everybody!
I would recommend this to a friendDidn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return because it was not activated. They gave me another one. I ordered online because I didn’t want to travel and I had to travel to return it.
No, I would not recommend this to a friendDISSATISFIED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I NEVER ORDERED THIS. THIS SOFTWARE WAS INCLUDED WITH MY LAPTOP. CHARGED 69.99 FOR UNREFUNDABLE DIGITAL DOWNLOAD THAT I ALREADY OWN AND DID NOT PURCHASE KNOWINGLY.
No, I would not recommend this to a friendThe photo program sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Windows 7 had a much better program for editing photos. It was easy and very efficient. The windows 10 program doesn't allow the same options for editing.
No, I would not recommend this to a friendDont get it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was convinced by store rep to buy it. Have not even installed it and my subscription is almost done. waste of money
No, I would not recommend this to a friendOffice 360 sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This whole suite is unnecessarily difficult. Not easy to get answers. I'm switching to apple and will probably never shop at best buy since your advice was awful.
No, I would not recommend this to a friendDid not install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and ended up not installing, missed the 14days of return. Best Buy did not want to accept return, still sealed sitting at the house.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for the review. Sorry to hear about the troubles. We're not sure if you were having an issue installing the product or if you decided you didn't need it in the end. If it was the latter, have you tried contacting Best Buy support yet? They might have some other steps you can run through to return it.
If you're having an issue actually installing the product, try the suggestions here: https://support.office.com/en-us/article/Troubleshoot-installing-Office-365-Office-2016-and-Office-2013-35ff2def-e0b2-4dac-9784-4cf212c1f6c2. That can help you step through some common roadblocks in the process and get it installed on your machine. Hope that helps!
Regards,
Jonny
Office Customer Care
Good product if you need the MS Office Suite
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to load and get up and running on new computer. Works as it should.
I would recommend this to a friendVery bad purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trying to down load the product took me to another location trying to sell another product / service I could not get to the screen I needef
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Bill,
We're sorry to hear you dealt with such a frustrating experience. We want to help you get set up and on your way to achieving more! So, contact our Customer Support Team whenever you're ready: https://support.microsoft.com/en-us/contactus/
Sincerely,
Jo
Office Customer Care
Terrible with Chromebook
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was really hopeful that Chromebook and Office 365 would work, it just doesn't. Wish I would have gone another route.
No, I would not recommend this to a friendNew laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item is useful and helpful, it is easy to use and user friendly ( especially for those not techy)
I would recommend this to a friend