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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38859 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1903 Showing 38,041-38,060 of 38,854 reviews
  • Rated 1 out of 5 stars

    Rip off

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 works well but having to renew every 12 month is a RACKET.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Outlook is garbage when u Sync with GMAIL!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You would think Microsoft would get off their high horse and make the syncing with GMAIL a snap. Very disappointing!!!!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    MS 365 for MAC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great being able to use Microsoft files and programs with my Mac Book Pro

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dissatisfied with program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to purchase Outlook 365 to replace Outlook part of Microsoft Office. No comparison. Bad decision to upgrade to Windows 10

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Windows

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great software for family to use for business and personal use.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible subscription controls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impossible to manage subscription or cancel in my Best Buy account.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Office 365 Personal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I HATE IT!!! Plus Microsoft is ripping us off by having to renew every year and for an inferior product!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never used and please cancel auto renewal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used and please cancel auto renewal as it does not give option to cancel auto renewal

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Rip off

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why you have to purchase a Microsoft card to use on a new laptop is a racket... it should come installed on computer

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It doesn’t work well

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel like I threw my money away. I don’t know if it’s the program or the computer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful programming

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful system and good programming for the laptop

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Told wrong info at best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Told this could be installed on my iPad at one best buy when took to another best buy refused to install said iPad does not support

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    wrong bit drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It appears the windows version I bought for my computer is a 32 bit product and my computer requires a 64 bit version.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buy full product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the cost for a 1 year, but the full product from the start.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased and installed then was locked out of my account with no customer service support.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Sammy,

      We appreciate your review. We wanted to help you figure out why you might be locked out of your account. Please reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.

      Hope that helps,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 1 out of 5 stars

    Not great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The one year membership is not great value, as the lifetime membership is 50% more, but do not have to pay anually.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't like BestBuy takes over account....

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't like BestBuy takes over account.... I would rather to manage through Microsoft.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Item

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its working well, excellent item. I really love to work this item.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not at all like this product referee to me by sales staff in a bundle. I would not have gotten this product at all.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    omnibook

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    gets the job done, easy to setup and a pleasure to use

    I would recommend this to a friend