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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38859 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1905 Showing 38,081-38,100 of 38,854 reviews
  • Rated 1 out of 5 stars

    Too many issues being internet based

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have continued issues getting it to work site is down too often. Wish it was installed directly onto system.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    More Microsoft garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What are they thinking there software keeps getting worse and there practices more abusive.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy download

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for personal use or office. Very easy to download.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extention cord 3 plug 10ft long

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having a long cord when using any corded tool like vacuum cleaner. Spot bot, steammop, cd player and radio on covered porch. Just about anything you have to plug in inside tge house.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    never used this item

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never used this item after purchasing and could not return.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Perfer the disk?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really do not like that you are not able to buy the disk as you did before? Not a fan of this product?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Challenging

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not easy to use. I was not able to install and use product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It's not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just out and buy Microsoft office. Essentially you pay a yearly fee to use microsoft office and skype

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very disappointed as I cannot even install this product. I want to return this product.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just buy a Mac and use Mac office software

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 has been the industry standard for office software, so it's really more out of necessity than actually wanting to use it. Other software options are much better; however, the conversion and compatibility are not always the greatest when sending documents to organizations that exclusively utilize MS Office. That being said, Apple's suite is by far superior in finished product. The downfall comes in formatting issues in conversion to MSO files, and worse if you are utilizing KeyNote to build a presentation, you really need to use a Mac to fully benefit. I'll explain very briefly, MSO simply cannot handle the graphics and that Mac uses on it's enhanced presentation templates. So, the presentation will come out static and compressed down when moved to MSO, which is a bummer when you are super excited about the amazing presentation you just built. Numbers , on Mac, is also far better in user experience. I do understand that there somewhere around ~160 less functions than Excel; however, you do have to realize that Excel was created in 1987 (to be used on Mac's) and they never delete features as obsolete as they may be. That being said, Numbers is built for the user and natural experience as if you are working with a something pliable in your hands, vs., just numbers and formulas. I simple example is when doing large financial modeling, as I do, I can refer to a data set by name in my equations, if I wish, rather than relying on cell coordinates. This simplifies the workability in that anyone can easily follow your formulas without having to trace them back like it's a forensic project of orienteering on a screen. Also, it goes without saying, the product looks cleaner more visually enhanced than Excel is capable of, lending it a better option for presentation. That being said, if you are working with a dataset of every person in a large city with 70Billion cells of data (real number based on max lines and columns), and need a statistical analysis of how dropping a single drop of purple food dye in a lake will impact every individual in said city, then Excel is your friend. Finally, Pages. Pages is MUCH better for visual appeal, handling of graphics, workability and simplification. In grad school, I used 5 different writing standards for my 3 masters and PhD, and found that Pages was much easier in formating than MS Word. There really isn't much more to say. Overall, as the Mac family adage always goes, "it just works", is very apropos when juxtaposing the Mac version of office software, with MS Office. So, after this long review, if nobody is twisting your arm and holding you at a cliff's edge to buy MS 365, I wouldn't do it if you have a Mac. If you are on a PC, well, you're SOL.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lost the card

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lost the card with the code. I am going to get charged for a year subscription

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review. We're sorry to hear that you lost the key card. We hope you are able to find it.

      Best,

      Nelson
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    Rip off

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works, but it's too much money. Get a Google account and get the same thing for free.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    no

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google has all of this for free. Dont buy this. You don't need it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BEEWARE ! Bait and switch on the Microsoft 360 ren

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bait and switch on the Microsoft 360 renewal. NEVER buy from them.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Reliable but loses points for value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's Microsoft office and I'd be happy to give it five stars if you didn't have to purchase this every year. I prefer the old fashioned apps on my computer as opposed to Microsoft charging you extra on an annual basis for that.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't work says it is an invalid #. Tried dozen times and have got no where

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too many steps to download wanted too many accounts information.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Software does not work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software does not work at all. I will be taking my laptop into Best Buy for Servicing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Old card

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sticker pulled code off with it. 16 phone calls and 8 emails later I still can't use the product

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    g-Daughter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope my grand daughter gets enough use of this program, that she might learn something.

    No, I would not recommend this to a friend