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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38859 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1910 Showing 38,181-38,200 of 38,858 reviews
  • Rated 1 out of 5 stars

    Never could get this to set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine comes with something akin to office suite so just using that.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Haven’t been able to use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t been able to use it haven’t been able to use it

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      If you're still struggling to use Office, we've got loads of resources available to you for troubleshooting assistance. Check out the link provided and you'll have access to hundreds of troubleshooting articles, guides, forums, and videos about all things Office. You'll also find links to contact our Customer Support Team. Check it out: https://support.office.com/

      You can also reach out to Best Buy for assistance with your software.

      We hope that helps.

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    Messed up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can not believe that you have to buy the office programs seperate!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not saving things properly for me so I dont like it.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for letting us know what's going on with your Office experience. Office 365 should absolutely be working properly for you so, let's fix that. If you haven't yet, check out this link for helpful troubleshooting tips: https://support.office.com/en-us/community?threadid=654d5098-adaf-410b-a907-003ea94c5262

      Next, contact our Customer Support Team for personalized assistance with this issue. Tell our team what you're experiencing and they'll be able to point you in the right direction. Here's the contact link: https://support.microsoft.com/en-us/contactus/

      We hope that helps!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 5 out of 5 stars

    microsoft 365

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use and install perfect for my purposes worth the cost

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The key code was never sent witht the laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed as this was a gift for my child to use for school.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    the computer from Dell never worked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to try again in a new computer. The one I bought from Dell did not work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    no good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    will not work on this computer so i can not give it a good review

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worse and worse every time I get it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm sorry, but Office just gets worse and worse every time I get it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365 Keeps things simple

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New features and a lot of the same , makes this transition easy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not needed for my use on this computer. It was a freebie with purchase

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dislike subscription service instead of software it’s self.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Difficult to use...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a hard time installing and still have not installed on my laptop.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Keisha. Please contact us using one of the methods; Support Web Portal: www.Support.Microsoft.com . Technical Support: Call 1-877-696-7786 . We apologize for any frustration the Office 365 installation process has caused, and we hope this was helpful to you Microsoft

  • Rated 1 out of 5 stars

    Stupid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate that I have to up date this all the time. . . Money wasted

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    office 365 for MAC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The value of office 365 for MAC is still the best around. Auto updates and the software will open almost any document you receive. I continue to believe the Office is the best suite around.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not activated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product key was Not activated after I ordered it online

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Already a monthly subscriber. So I returned this.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Already had the subscription and making monthly payments. All I had to do was sign in on my new device. So I returned this new one I purchased.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to buy this for college students computer and the bb points

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    CODE NEVER WORKED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beware! Make sure to check code while at bestbuy!!

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Josh,

      If you haven't yet, please reach out to Microsoft Customer Care for assistance in resolving this issue: https://support.microsoft.com/en-us/contactus/

      Take care!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    Did not reiceive my Microsoft 365 when I came in t

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lenovo laptop works well. But don't have the 365 Office to load!!!

    No, I would not recommend this to a friend