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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 38454 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 38,453 reviews
  • Rated 5 out of 5 stars

    Fan For Life

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Microsoft products for years. This newest 365 version has everything I love about the old versions (like snipping tool) and then some such as the AI program Copilot. I am a Microsoft fan for life and I am happy to have bought it through BestBuy since I was shopping for other things there anyway. It was refreshingly convenient. What a time saver to buy my electronic goods and software all at one location.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t used it all since I recently upgraded to Windows 11, but it works well with all applications so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you need for work,school or business. Simple to navigate. Alot better then the older versions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A necessity

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    need to have excel and windows are irreplaceable good value from best buy when getting a new computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product! Worth the money!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well! Easy to use and understand! Have used this in the past and it’s just keep getting better!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Product Ever!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it to complete my church and other personal assignments. Easy to install and user friendly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best Buy laptop brought on 4/15/2026

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is very easy to use I was able to add the printer to laptop after I installed the new driver. I was able to print with ease now I have add the scanner to my phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most of us can’t live without Outlook once we start using it. It’s the easiest email program. And it includes word and excel. So good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office is good, Best Buy's support not so much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Office subscription when I bought a new Lenovo laptop. Six weeks in, I was having issues (unrelated to Office) and Lenovo support told me (wrongly, it turns out) that I had to reset my computer to the default settings. After I did that, I mentioned that I was concerned about my Office subscription and Lenovo (again, wrongly) said they could put the 1 yr subscription back on the computer. Instead, they cancelled my existing subscription AND only gave me a 30-day trial. Then Best Buy's Geek Squad emailed me and said that since I had "purchased" an Office subscription from another retailer, I would no longer get Geek Squad support. I called and spent half an hour explaining to Best Buy what happened. They said that even if Office fixed it and got my original subscription back, Best Buy would not provide support unless I purchased, at full price, another year subscription. This is their policy. I asked for a supervisor and, after 23 minutes on hold, I was told he was too busy to talk to me. Office did fix the issue and simply re-installed it on my laptop; the very helpful woman also said they will provide support if needed. Moral of this story: don't rely on Best Buy for support of this product (oh, and don't buy a Lenovo computer).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to get word and excel. Works perfect. The updated version is compatible with my computer at work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best at Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A wonderful piece of equipment! Easy to operate and it holds my records well. The sale offered some good time to get used to its operation before taking it home. I have always been very pleased with people and equipment there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    January Jefferson

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works fine. Thank you very much. The employees were extremely helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365 Wasy Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy to install. Microsoft sent a code number to follow directions. Effortless. Thank You Microsoft 365. Already using daily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Power. Storage. Simplicity.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 Personal is the ultimate digital Swiss Army knife -- Word, Excel, PowerPoint, Outlook, plus plenty of cloud storage. One subscription. Endless productivity and peace of mind. If "work smarter, not harder" was a product, this would be it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, I bought this online so the set up was sent to me via email. I did not get the email, but once I received my laptop i called customer service and they were very helpful and resent me the email for my Microsoft 365. Easy to install, and easy to use .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This what I need with my job and also other duties I do for my church and community. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    365 Microsoft

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install and working fast Microsoft 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s as expected, for people who’s still using these software

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleasantly surprised

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought Microsoft 365 as a bundle with my new laptop. 15 months and $69 I wanted to try it out. I will probably renew when time is up as I really like the Word option, I have another free office app on my old laptop and 365 is so much easier to use. You can put it on 5 devices but my old laptop and desktop have Windows 10 not Windows 11 like my new laptop so it doesn't work as nice on them. Not an issue since I was replacing the laptop because of the Windows 11 so I won't need to use the old laptop and I will be replacing my desktop tower soon so it will also have 11, so then there will be harmony again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent loptop I will recommend this loptop. 2024 model

    I would recommend this to a friend