Customer Ratings & Reviews

Extremely unhappy. Charged for services not received. Did not provide the wi-fi cable needed to recharge the mouse. geek squad give wrong instructions on mouse. Wanted to charge me $100 to provide the cable they should have provided.

Title says it all. We purchased MS Office Home, Geek Squad put it on the system only to find out that Outlook, in particular would not play nicely with Windows 11 OR our ISP. We are back to the "classic" version from 2019.

It didn’t work, feel like I waisted my money. It keeps making me use some web version of word, I paid to have to software. Not some web version.

I wanted to return this unused, unopened prod and have tried to in person and over the phone. Each way gave an excuse not to and blamed it on the other.

After paying for the program I find I cannot use it unless I have a Microsoft account and allow them to sync. To use it for free only allows me to make a document and print. I do not want to sync and do not save documents on the computer or want them on the Cloud.

Not at all what I expected. My computer crashed and this is what was offered as a replacement. My main usage would be with Outlook. This does not have that application, This does not have all the e-mail features I like plus all my contacts were lost. I am very dissappointed,

I thought outlook came with it. I was disappointed that I did not get outlook with it.

So I bought this package with an HP laptop. Now in two weeks time the laptop malfunctioned and I had to return it… though it was a technical error, they didn’t refund a cent of my $150 I paid for MSWord… be careful while buying this

office should come with OUTLOOK like it did before. what is an office suite without email?

Returned Microsoft program for complete refund of purchase as computer never was delivered as promised.

i purchased this in the store but can't get it to download onto my laptop

This is the only software available for creating documents and then you are hooked up with the Microsoft dynasty. Too many apps that I don’t need.

Horrible experience. We have loaded, unloaded and reloaded multiple times and we continue to get repair notifications followed by the program shutting down.

The old version was easier and the new one doesn't make logical sense to me.

Not happy with this limited version of Microsoft office. You can't even link more then 1 PST file...

Best Buy was great but online geek squad screwed up our computer making it necessary to make three round trips to geek squad in the store to fix the problem the online people caused. We lost the use of our computer for two days. No apologies or even a way to talk to online management. Would give no stars if possible.

Not wild about the controls that Microsoft has. I like my own pics, not theirs.

Followed directions and downloaded it on my laptop but couldn't get it running no matter what I tried. Ended up continuing annual service through Microsoft instead as I needed it immediately for work/school. Feeling kind of frustrated about losing money from this.

Product is ok. Microsoft is a mediocre product due to its monopoly.

does not work at all. Apple support AND Microsoft support (1 hour+) could not get it to work.