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Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 4.6 out of 5 stars with 752 reviews

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94%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use, especially praising the user-friendly installation and navigation. The inclusion of Outlook, Excel, Word, and PowerPoint are frequently cited as key reasons for purchase, along with the overall value for the price. While some users experienced minor challenges with the installation process, many appreciate the one-time purchase option and the software's compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 752 reviews
  • Rated 3 out of 5 stars

    STILL WORKING ON IT.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much to say. I'm still trying to figure it out. I FIND IT CONFUSING AT THIS POINT.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Small business

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good for very small businesses with only One person operating the business.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I like the old micro office

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new Microsoft Office is not very user friendly. The old Microsoft is much much easier.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your feedback. If there are any specific issues that you are running into that you would like some help with you can always reach out to our Customer Support team here: https://support.microsoft.com/en-us/contactus/.

      Hope that helps,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 3 out of 5 stars

    Too many whistles

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer Office 2016, was a better product. Too many whistles.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great upgrade and a must have for any home office!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 2019 is a must have for any Business, or Home Office user who's looking to get a license up front and be set for the years to come. The key difference between Office 2019 and Office 365 is that Office 365 receives feature updates more often both of course receive security and fixes as they come out. If you have an older version of office, I'd highly recommend 2019, especially, if you're looking to just purchase it one time or I'd recommend Office 365! At the end of the day the software - Outlook, Word, Excel, PowerPoint, Publisher, etc (depending on the version you purchase) are the same though the Office 365 version may have a few features that come later that you won't get on the standalone version. In terms of What's New in 2019 vs. 2016 there are are some new features but the bulk of the new features are within Word and PowerPoint. I like the new enhancements to language translation and inking for documents - especially if you have a Touch/Pen enabled device! There are a few new features in Excel and Outlook but in terms of the features I use it's pretty much the same as 2016 which is why I gave it four stars instead of five as I was hoping for more features and enhancements to help you work with larger sets of data and improvement on data analysis tools - perhaps some of that AI that's out there. Like with previous versions, I'm impressed with the stability and speed of the new version of Office though Excel I think could use some new features that help with handling big data more efficiently and efficiently use the full processing power of newer computers. Other miscellaneous things I like include the new black theme which is long overdue- there really should be more options to customize the look/feel. In all, it's a great upgrade for anyone who has older versions of Office (especially those now unsupported versions!). For new users, these tools are essential for Writing, Editing, and processing your data - these tools are the best out there. After all, they have been around for 30 years plus for a number of good reasons, and though there are other options Microsoft provides the best advanced functionality with customization ability while servicing the basic user needs without complexity in between. In all, I highly recommend it as this software is able to handle the small simple tasks all the way up to the complex hard number crunching tasks.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're happy to learn of the ways Office 2019 is helping you to achieve more. We're also happy to hear your feedback about the latest version of Office - customer feedback is what drives our business!

      To address your comment about Office handling data, we recommend reading the information at this link: https://support.office.com/en-us/article/Create-a-Data-Model-in-Excel-87E7A54C-87DC-488E-9410-5C75DBCB0F7B

      If that doesn't satisfy your craving, check out this link:https://support.office.com/en-us/article/Work-smarter-with-intelligent-services-4145a3f6-2d98-44db-8a8d-c77343eb90f1

      On that webpage, you'll learn how Office is now able to use artificial intelligence to help you achieve more.

      Thanks for being a part of the Microsoft family!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    Good...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but for some reason doesn’t include a sent folder ...

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I wish it had publisher

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had the chance to use it much but wish I had noticed it did not have publisher

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Sherry,

      If you are looking for Publisher you can find it in our Office 365 products.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    ok but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would have been a higher rating if access was included

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    IT IS WHAT IT IS. I NEED IT...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT IS WHAT IT IS. I NEED IT. IT IS VERY COSTLY BUT I GUESS THEY CAN ONLY SELL IT ONCE...

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have upgraded to 365. Didn't have everything I needed.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sold by sales rep when not needed.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rating is not for product. Product is fine but never used it. Best Buy sales rep told me I needed it for my Macbook purchase just to up his commission. This product is NOT required as the Macbook already comes with what is needed.

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up is a not documented, and can't make changes. Hence a continuing nightmare. Still can't make Outlook connect to my account. Set up is clear as mud. Certainly not designed to be handled by the average joe.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We would love to help you figure this out. Please reach out to our Customer Support Team for help here: 1(800)642-7676.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 2 out of 5 stars

    I do not like it...or having no choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Win 7 was wonderful for me. I do not like 10 at all. Too different, many tasks and look ups are harder to do. MS did us no favors IMO. And a manual? Forget that...one HAS to spend forty bucks on a book that will try to help you get to know 10. Bottom line...MS changed TOO much.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the review. We appreciate your feedback and we will pass it along for you. If you have more suggestions you can leave it for us here: https://aka.ms/AA4rinb.

      Best,

      Nelson
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    Installed with little instruction of usage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Need set up. Especially outlook with email cattier

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      If you're needing any assistance with Outlook, we recommend checking out our Outlook Support Center: https://support.office.com/en-us/outlook

      You can also reach out to our Customer Support Team for some one-on-one assistance.

      We hope this helps!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    It stopped working

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a device call today and now I can’t use it. HELP!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry to hear that your device stopped working. You can reach out to our Customer Support Team for help here: https://aka.ms/AA4jrpj. They should be able to help fix it if the issue was on our end.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Simplicity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the convenience and creative range it gives me.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Alex,

      Thanks for the review. We're glad you like Office Home and Business 2019. We'd love to see what creative projects you use it on. Feel free to share it with us on Twitter @Office.

      Have a great day,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 2 out of 5 stars

    Installed on new computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased new computer and needed Microsoft Office. Does not convert older office information/outlook from saved backups well. Does not allow ease of uninstall or reinstall. Would much prefer physical disc rather than digital format.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We would love to help you figure out why are are not able to edit older files. Please reach out to our Customer Support Team for help here: 1(800)642-7676.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 2 out of 5 stars

    Introduced laptop problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this is last version not requiring online continuing subscription, and have had nothing but issues with my laptop ever since. When a product works well, people should just leave it alone.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I don't always have access to internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surprisingly it is sometimes necessary to re-load using the internet. I need to work at remote locations with no wifi. I did not realize occasional internet access is necessary.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Excel
    Tech Insider Network Member

    Rated 5 out of 5 stars

    The STANDARD for a REASON

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What more can I say? this is great software year after year. It is essentially the standard for business. This version is great for those who do not need multiple user licenses or care for having the most current release of Office. If you are a student, teacher, tech guru, or elementary schooler, you will need to have this version. It is a one time fee and it is yours forever. There are lots of new "features" but the ones that I am most excited about are in PowerPoint and Excel. You can make some create presentations without getting lost in slide decks if you plan this presentation out properly and use Slide Zoom for instance. New functions and calculations for those in the Spreadsheet World. If you are an MS Office user, you will welcome the new makeover and software refresh. VERDICT: BUY!

    I would recommend this to a friend