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Customer reviews

Rating 4.6 out of 5 stars with 10665 reviews

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96%
would recommend
to a friend

Customers are saying

Customers are pleased with the ease of use, affordable price, and the inclusion of Word, Excel, and PowerPoint. Many appreciate the software's compatibility and performance. Some users wish for the inclusion of Outlook and Publisher, and note that this is an older version without automatic updates. The lack of Outlook is a frequently cited drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 522 Showing 10,421-10,440 of 10,665 reviews
  • Rated 1 out of 5 stars

    Unable to activate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to activate and customer service could not fix

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Microsoft Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the hardest time getting it to download. Frustrating.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    needed office software for my new laptop - this works great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed this for my wife who is in school. Expensive!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed word for a new computer. Prices expensive.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Scaled down Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    workable program like hard copy cd better than oline download

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not pleased with Windows 10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I prefer the older editions of the Windows offerings.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    more than I need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wish we could get simpler items for the casual user

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    i love my purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad that I purchased the product instead of waiting

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    would like a lighted keyboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Key board not lighted and pad is slow and difficult to manage

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Haven't got to use it much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because it is a microsoft product, I know it will be good.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    unable to install Student Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop together with MS-Office student version in Miami store for my brother's son. I indicated I was going to go with the laptop to Curacao, which is an island in the Caribbean so I asked if it would work when I go back to install. They told me "yes, it's just going to MS website and you will be prompted to enter product-key" This was NOT the case. The product-key was blocked during installation process because we are in another region than the USA. For 3 long hours via the online-support my brother was trying to get issue solved and in the end the support-member indicated we have to pay 40US$ to unblock. UNACCEPTABLE !!!!! I would like to receive a refund on this item.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your experience with us. We're sorry to hear about the frustrating situation you've been dealing with.

      For reference, whatever country you purchase Microsoft software in, you must install and activate the software within that same country. So since you purchased Office in the U.S. you will need to install and activate Office within the U.S. After your software is installed and activated, then you'll be able to use your Office software anywhere in the world.

      If you're able to, we suggest trying to install and activate Office in the U.S. If this isn't an option for you, we highly suggest you reach out to our Customer Support Team and let them know what you're dealing with. They'll be able to take care of you. Here's their contact link: https://support.microsoft.com/en-us/contactus/

      We hope this all helps.

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 2 out of 5 stars

    Hate it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for a new computer. Office deleted the old photo editing program from this edition, something I used a lot in my older version of Office. Seems to be more complicated than it needs to be. Cannot get it to load updates when it alerts me they are available.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Like it but I have to get use to how it works...

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    nice web anti virus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this anti virus is great, doesn't give me any headache

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Easy no fuss

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clerk was not versed on the different choices of Office

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Have used office before, but not with windows 10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't appear to be as user friendly as prior versions.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Aflowerchild, For free tips and tutorials on using and finding applications on Office 2016, please visit: https://support.office.com/ . We hope this was helpful to you. Microsoft

  • Rated 1 out of 5 stars

    it is ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got suckered into purchasing this item. BB knows

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Update to classic tools.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish it would better coordinate with older versions.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Windows Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love OneNote! Great tool and works well with Outlook.

    I would recommend this to a friend