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Customer reviews

Rating 4.6 out of 5 stars with 10665 reviews

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96%
would recommend
to a friend

Customers are saying

Customers are pleased with the ease of use, affordable price, and the inclusion of Word, Excel, and PowerPoint. Many appreciate the software's compatibility and performance. Some users wish for the inclusion of Outlook and Publisher, and note that this is an older version without automatic updates. The lack of Outlook is a frequently cited drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 526 Showing 10,501-10,520 of 10,665 reviews
  • Rated 1 out of 5 stars

    1. Poor Best Buy Salesman& 2 hrs to install my MAC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought at BB store my MAC & MS OFFICE GOT HOME & REALIZED I HAVE BEEN SOLD A WINDOWS VERSION OF MS OFFICE FOR MY MAC! HAD TO DRIVE 25MILES ROUNDTRIP TO EXCHANGE FOR RIGHT PRODUCT. ALSO, WINDOWS OFFICE INSTALLATION SETUP PROCURE VERY VERY LABORIOUS! BETWEEN A THOUSAND PASSWORD SETUPS & HUNDREDS OF MENUS .. IT TOOK ME ALMOST 2 HRS TO FULLY LOAD ON MY MAC!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple salesman sold me this wrong one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a MacBook Pro and apple mouse at the same time. I asked the salesman if this Office 2016 was the same for Apple and PC and he said yes and sold me the one I later found out was only for PC. Fortunately, I didn't scratch off the code and was able to exchange and have the Apple Office 2016 downloaded at my session with the Geek Squad (on 2/20).

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    u can get on ebay way chipper price then store,i would recommend to buy from online

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Wherever you purchase your Office software, we recommend buying from verified sellers only. If you don't purchase from a verified seller, you can run the risk of receiving a faulty product. Please feel free to reach out to us at our Support Center if you have questions: https://support.office.com/

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    Office 2016 did not work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought Office Home and Student 2016 and installed it on Windows 10. It would not activate. Best Buy took it back and gave us another one. It did not work either. My computer man tried everything he could, including talking to Microsoft. They could not do anything either. BEST BUY REFUSED TO GIVE US OUR MONEY BACK, SO ALL WE HAVE IS A PIECE OF TRASH!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good product. Don't like the yearly fee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fact that you have to pay each year now is a poor way to gain customer satisfaction

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Expensive

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not like that it is only good for one year, then had to buy again,

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Product Didn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had someone very experienced tried to load this program which should have been very easy. He tried on one and couldn't get it to load. Took it back and tried it on a second and it wouldn't load. So we bought it on Amazon and it loaded perfectly. Lucky someone at Best Buy went against their policy and let us return open software.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bought for my daughter to use for school

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t use it because the lap top we had it installed on quit working.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Change

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate change for changes sake. Leave the program menus alone! Other than that works ok.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hate Windows 10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a computer with Windows 7 Home Premium and love it. Everything from downloading music to copying pictures and videos was just a few clicks. With Windows 10 everything is much more complicated. Creating Play List and adding and modifying files is very difficult. If I have to buy another computer I will consider a Mac!!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    too expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to use it, because all people in the office uses it, but I don´t like it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    more features pls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    im not yet enjoying this product. it seems that some features are not there

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too hard to learn & use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to get real help. WIN 10 is awful, not intuitive, hard to get quality help, it blocks HP printer access to see ink levels, show nothing but advertising for it’s other software products-I am MSFT stockholder & I see profits do not lie w individual consumer, but really stinks for us users

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy at Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be aware that this product is not returnable, even unopened. This policy is not stated on the website, at purchase or on the receipt. Customer service will talk in circles and not be able to produce the policy in writing ... so do not buy it here if you are not 100% sure it is what you want!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    The cost is too much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cost was very high for a product that is over 2 years old.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Software crashes the operating system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this as an add on to a new HP desktop; HP worked fine until I installed this, then system kept restarting and restarting, could not use. HP support tried to fix PC, couldn't, then sent recovery disk, which still couldn't repair system, they suspected "software conflict." Had to get new PC.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It should be easy right? Well, it's not. The printing is so small it's hard to read the numbers, my laptop won't download it, and I hate the new Windows. Wish I would have bought the old version.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Have only used Word

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This word is not very user friendly. Have managed to use very little.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Attempted to use but not understanding the online

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was thinking that I was purchasing the 365 Microsoft Windows program application. I was later told that they no longer have it available in your stores. Not liking this online services.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Make sure they Activate it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this with my laptop and assumed they would activate it. Don’t assume. I spent 1.5 HOURS on the phone getting it taken care of. It was a customer experience nightmare. If you do have a problem with the product key code just go in. The phone process was terrible.

    No, I would not recommend this to a friend