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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 10664 reviews

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96%
would recommend
to a friend

Customers are saying

Customers are pleased with the ease of use, affordable price, and the inclusion of Word, Excel, and PowerPoint. Many appreciate the software's compatibility and performance. Some users wish for the inclusion of Outlook and Publisher, and note that this is an older version without automatic updates. The lack of Outlook is a frequently cited drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 528 Showing 10,541-10,560 of 10,664 reviews
  • Rated 1 out of 5 stars

    can not use other item, only blank area

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Microsoft Office is the worst soft ware that I never have. The one I have when I bought my desk top computer, I can use label, birthday, thank you card ..etc.... I lost $149.00 + tax for this item.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very limited.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not have bought this lower priced version if I had understood how basic the mail client was. I will always buy Office with Outlook in the future.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    First product code didn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office is generally a good product, but the first product code that I was given didn't work. Required me to return to store for exchange. This was very inconvenient and frustrating.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Debby,

      We're sorry that you had difficulty with your product code at first for Office Home & Student 2016. We're glad to hear that it sounds like you have it up and running now! We apologize for any inconvenience. Please know that if you are ever having any difficulties, our support team is always happy to help. Should you need anything in the future, please contact them here: https://support.microsoft.com/en-us/contactus/.

      Kind regards,

      Jessica

      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have to reset your computer you just loss 150.00 you can't save it . I even called the computer with all information it was only 5 days after purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very nice features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just received this printer back from my IT Tech, but I used it to print off some e-mails. I haven't used the copy or scan features yet, but the printing is very good quality.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Price too high

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price too high. Microsoft don't allow you to load Microsoft Office 2010 on computer running Windows 10. I wonder why. So they can force you to buy the newer version. Come on Microsoft.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beware Microsoft

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good product. MIcrosoft itself is customer hostile.I had trouble with my account and their website complicated matters. There is no way to contact them to resolve issues.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hate the mail program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hate the mail program had it for months and still is a huge pain to work with. So wish we would have paid more and gotten the Outlook in the Windows 10 business version.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Had trouble downloading.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought it was the computer after week I called cable company and my modem was bad and I lost my activation card. Need to go back to store and see if they can help me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I would give it Zero Stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sent me the digital download card but there is no where for me to download the product anywhere and nothing is in my digital downloads like it states.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    totes nite mare

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    what a freakin cluster. they have made these products so dam annoying. remember when you just popped in a cd and loaded your software? not that simple. hate it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Had several problems with our new Toshiba laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had multibul problems with computer We were on the phone with qeek squad a lot. Could not fix. Finally someone at Best Buy finally took it back and replaced it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never got it to load

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had numerous problems getting to the correct MS site and when I did get there, they did not recognize the key code for Office 2016 to install into WINDOWS 10.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Performance is is subpar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate paying for this product. It should work perfectly for the price and it does not. Where is Apple. Someone bring a new program to market.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not what I was lead to believe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was advised to buy this by one of your techs when I went to purchase Office 365. Am disappointed in it and was told it was non refundable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    can't use as had to replace computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot use as the new computer I purchased quit working after a week and i replaced it with another but have no idea where key card is

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buy from Microsoft

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't get this to work once I got it home- Microsoft said this always happens and its better to buy direct from them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I paid $130 for one time subscription.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Window 10 drove me crazy. I don't understand why they put it in the market when it has so many bugs which they couldn't fix it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Chrome book Disappointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy did not advise me that I wouldn't be able to use Microsoft office with a chrome book. Purchased and wasted money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Have had nothing but problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had nothing but problems from this item. Purchased in store and activated yet shows it’s not activated

    No, I would not recommend this to a friend