Customer Ratings & Reviews
![Front. Microsoft - Office Home & Student 2019 (1 Device) [Digital].](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/6402/6402557_sd.png)
![Alt View 11. Microsoft - Office Home & Student 2019 (1 Device) [Digital].](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/6402/6402557cv11d.jpg)
![Alt View 12. Microsoft - Office Home & Student 2019 (1 Device) [Digital].](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/6402/6402557cv12d.jpg)
![Alt View 13. Microsoft - Office Home & Student 2019 (1 Device) [Digital].](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/6402/6402557cv13d.jpg)
![Alt View 14. Microsoft - Office Home & Student 2019 (1 Device) [Digital].](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/6402/6402557cv14d.jpg)
- Model:
- 79G-05011
- SKU:
- 6402557
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the ease of use, price, and the inclusion of Word, Excel, and PowerPoint in Office Home & Student 2019. Many appreciate the software's performance and straightforward installation process. While some users wish for Outlook to be included and for the product to offer ongoing updates, the overall feedback highlights its value for its core applications. The lack of a subscription model is also frequently cited as a positive aspect.
This summary was generated by AI based on customer reviews.
Single Computer Office Software vs. reoccurring $
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would never purchase the single use Office Home/Student again. I have Apple products, the set up was confusing. I only use one computer so I thought the 1 device product would be fine. I did not want to sign up for the reoccurring payment/update plan. In hindsight, this is a waste of money and time. I will have to get the reoccurring plan now.
No, I would not recommend this to a friendDo not buy online.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a bad experience buying this online. It did not let me install it because Best Buy never activated the card. I contacted customer service and after numerous e-mails they sent me a second card and also did not let me install for the same reason. I gave up and requested a refund.
No, I would not recommend this to a friendPerfect but price to high
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the perfect amount of office that is needed for students, but wish it was a lot cheaper
I would recommend this to a friendAlways add ons
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why are duplicate packages loaded on a device that should have been factory installed
No, I would not recommend this to a friendtrouble with first card.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First card I bought would not download and had to leave computer with geek squad two days to get it loaded.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing your experience. We're sorry to hear that you weren't able to get the installation to work but glad that you were able to get it taken care of in the end. If you ever need anything in the future feel free to reach out to our Customer Support Team for help: https://aka.ms/AA4jrpj.
Best,
Nelson
Office Customer Care
Empower others to achieve more and share your Office experience in a review.
October so I guess "Boo" is fitting?
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clearly purchased but the product code doesn't work. Microsoft says go to Best Buy. I go to Best Buy and am told to contact Microsoft. I paid over $100 for a product I get no use from and has been a waste of my time.
No, I would not recommend this to a friendNot user friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.doesn't seem to have the ability to perform the type of work that I was expecting: Excel spreadsheets, data base.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Fritz,
We want you to be satisfied with your Office experience. If you're experiencing difficulties, we want you to know that we've got support resources for you. Since we don't exactly know what part of Office you're having issues with, we suggest reaching out to our Customer Support Team. They'll be able to give you one-on-one assistance and help you configure Office to your liking. Contact them here: https://support.microsoft.com/en-us/contactus/
You may also find some helpful information on our Excel Support Site, too: https://support.office.com/en-us/article/fixes-or-workarounds-for-recent-issues-in-excel-for-windows-49d932ce-0240-49cf-94df-1587d9d97093
Thanks for your patience.
Sincerely,
Jo
Office Customer Care
Office is not what it used to be.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They used to provide the full Office Suite FREE. Now they SELL you a paired down version. BOO>
No, I would not recommend this to a friendMicrosoft folly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am unable to use this product because I corrected the phone number under my Microsoft account and it is locking me out for one month "to protect me". It tells me I need to correct my account, but it won't come up so I can't do anything. I'm frustrated and don't know if I'll ever be able to use it.
I would recommend this to a friendCaused anxiety
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This came up as an add on when I purchased a chromebook online. This is the wrong version and I did not know until I tried to load it. The store fought with me on exchanging it, even though the online customer service said I could without issue.
No, I would not recommend this to a frienddoesn't work for 2 people on windows 10
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I share the same computer, each with our own log in. Word will only work on one of the log ins. We work around it but it is confusing. Also it wants to file things where it wants, without giving me a chance to tell it where I want. I can move it but give me the old office and windows 7.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
You and your partner should be able to access Word and all the other Office suite apps from both of your logins. After doing some research, we found this link: https://support.office.com/en-us/article/fixes-or-workarounds-for-recent-issues-in-word-for-windows-bf6bf17c-2807-4871-83ce-e337ae8f0b86
Read through the topics and we think you may just find a solution to your problem. If not, contact our Customer Support Team and let them know what's going on: https://support.microsoft.com/en-us/contactus/
We hope that helps and we wish you the best.
Sincerely,
Jo
Office Customer Care
No improvements over 2011.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mictosft failed to update 2011 Word so it would continue to operate on Apple’s 64 bit platform.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for sharing your feedback. We'll pass it along on your behalf.
Best,
Nelson
Office Customer Care
I was left by myself
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very friendly place to come to, feel like after talking to two of the employees. I was left alone for to long. Ask another employee to help. The young guy came over in made things even more wrong. I ask him to leave me alone, again. I was just about to to home. When I saw another person to help me, and did.
No, I would not recommend this to a friendMore options
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price this software should include all the programs common with microsoft suite, not just 3 out of 5
No, I would not recommend this to a friendUnusable Card
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse purchase EVER. After scratching of the key code a letter was unrecognizable, therefore the card was unusable. Several calls to microsoft, did all the necessary requirements, photo copy of receipt uploads and nothing a useless nonrefundable card.
No, I would not recommend this to a friendGeek Squad misled me.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad misled me and told me I needed this to replace Office 2016 which was on my old computer. In fact, I didn't. I was able to replace my old Office 2016 directly from Microsoft I have requested a refund but am still waiting. I assume the new Office 2019 is as good as Office 2016. I don't know as I have never used it.
No, I would not recommend this to a friendCould not download
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a gift. When the grandson tried to download, Microsoft told him it was impossible to download due to the fact the seller needed to activate the card. They said to take it back to the store to have it activated. It was bought online.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Bill,
Thanks for sharing with us how your Office experience is going. If you're still having issues with your software, please contact our Customer Support Team here: https://support.microsoft.com/en-us/contactus/
We hope that helps.
Sincerely,
Jo
Office Customer Care
nope
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this review is my opinion. I never got to download it because I always had problems. Decided i would try again and same thing. I have paid 150 for it and its not even in use. so thats why the crap rating.
No, I would not recommend this to a friendBad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first and last time I will go to Best Buy. I bought this word document for 129.99 turns out I didn’t need it after all and I was not told I can’t return this specific document. Been on the phone with Best Buy for 3 hours being transfer back and forth just for a return for this document. Never go to best best again.
No, I would not recommend this to a friendWindows office
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I switched from a PC to a Mac and was not told it would transfer over. Struggled to get it loaded
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We wanted to make sure that you were able to get Office Home and Student 2019 successfully installed on your Mac. If you still need help we recommend you check out our help page on installing Office on Mac here: https://aka.ms/AA4rq32.
Hope that helps,
Nelson
Office Customer Care
Empower others to achieve more and share your Office experience in a review.