Customer Ratings & Reviews
![Front. Microsoft - Office Home & Student 2019 (1 Device) [Digital].](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/6402/6402557_sd.png)
![Alt View 11. Microsoft - Office Home & Student 2019 (1 Device) [Digital].](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/6402/6402557cv11d.jpg)
![Alt View 12. Microsoft - Office Home & Student 2019 (1 Device) [Digital].](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/6402/6402557cv12d.jpg)
![Alt View 13. Microsoft - Office Home & Student 2019 (1 Device) [Digital].](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/6402/6402557cv13d.jpg)
![Alt View 14. Microsoft - Office Home & Student 2019 (1 Device) [Digital].](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/6402/6402557cv14d.jpg)
- Model:
- 79G-05011
- SKU:
- 6402557
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the ease of use, price, and the inclusion of Word, Excel, and PowerPoint in Office Home & Student 2019. Many appreciate the software's performance and straightforward installation process. While some users wish for Outlook to be included and for the product to offer ongoing updates, the overall feedback highlights its value for its core applications. The lack of a subscription model is also frequently cited as a positive aspect.
This summary was generated by AI based on customer reviews.
Lost Microsoft account key
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I lost my account key for Microsoft office I called Bestbuy and Microsoft neither one was willing to help or give a replacement. We Purchased over $1,000.00 in merchandise
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
If you attached your Office Home & Student 2019 account to your Microsoft account before you lost it you can follow these steps to reinstall it: https://aka.ms/AA4rq32.
Best,
Nelson
Office Customer Care
Empower others to achieve more and share your Office experience in a review
Microsoft has their hooks in you
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't buy software anymore because of greedy Microsoft. Use this very little and not really worth it, but can't get along without it... reminds me of Apple.
No, I would not recommend this to a friendNot Happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item, I did NOT download it. I did NOT install it. Best Buy will not allow me to return it. I will never shop at Best Buy ever again.
No, I would not recommend this to a friendnot useful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought it together with a computer for a friend. had to return the computer, but got stuck with this product. obviously nobody told me that this could happen.
No, I would not recommend this to a friendNot my favorite
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately we HAD to have microsoft word but its quite absurd that they charge $150 for this suite when the apple eco system is essentially FREE! Subscriptions stink!
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Cody,
Office 2019 is a great piece of software with loads of new features to enhance your productivity with any project. If you're still adjusting to the latest of Office, this link might help you out: https://support.office.com/en-us/article/office-quick-starts-25f909da-3e76-443d-94f4-6cdf7dedc51e?wt.mc_id=otc_home
If you have any other concerns, feel free to reach out.
Sincerely,
Jo
Office Customer Care
Bad service...poor very poor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just horrible...absolutely horrible Horrible service. Bad product code. They literally acknowledge the bad item and still have not refunded me.
No, I would not recommend this to a friendI need help but I do not have a time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not install your product to my PC until now.I online a few times to request help but unsatisfactory.I have no time to go to the shop,so I have to wait tha
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for the review. Glad to hear that you were able to get Office 2019 installed in the end. We have a site with some great resources you can use to find your way around Office and troubleshoot any issues you might run into, including with installs. Check out our site here: https://support.office.com/
Hope that helps out!
Regards,
Jonny
Office Customer Care
Empower others to achieve more and share your Office experience in a review.
2019 Product Key for office & Home does not work.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Office Home Student 2019 Product Key on November 30, 2018. I went to use it on March 4, 2019 and it says that it is not Microsoft and it will not work.
No, I would not recommend this to a friendWas sold this but not needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We felt like we had to buy this but student already had access to this via college. Could not return due to being older than 14 days, however, it was unused.
No, I would not recommend this to a friendwhere is the product key for my webroot software??
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not get it. I also didn't get the product number for the webroot software and I've gotten frustrated wating for it
No, I would not recommend this to a friendowner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unsatisfied, never started my microsoft account after paying, it was on Trial mode for 30days only. again we need to buy for $99.00
No, I would not recommend this to a friendBad product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad!!! I never made it work !!! Windows sucks !! I tried to call them and takes forever for them answer !! I can’t fix the issue still .
No, I would not recommend this to a friendunusable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.geek squad agent couldn't install the outlook SW. Suggested i take it to an MS store. He said he "thought" it must be an MS problem. I'm very unhappy.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for your review. We just wanted to chime in and let you know that Outlook is not included with your purchase of Office Home and Student 2019. That may be why you are not able to install it. You can still access you Outlook account online or purchase it separately. We also wanted to let you know that Outlook is included in all of our Office 365 subscriptions.
Hope that helps,
Nelson
Office Customer Care
Empower others to achieve more and share your Office experience in a review.
software
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.one star because I had to purchase software to replace software recommended by sales person that had an annual fee for usage.
No, I would not recommend this to a friendWon't load onto new laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Requires Microsoft Store Account. When I copy to the password from the email to the account screen, it claims it isn't valid. I don't have time this !@#$!@#
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
If you're having issues logging into your Microsoft account, check out the information on this webpage for some help: https://support.microsoft.com/en-us/help/12429/microsoft-account-sign-in-cant
If that page doesn't provide you a solution, contact our Customer Support Team for personal assistance, here: https://support.microsoft.com/en-us/contactus/
We hope that helps.
Sincerely,
Jo
Office Customer Care
unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to get program to load even when to geek squad and they couldn't get it to load so now I have a $150.00 piece of card board in my laptop case.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We would love to help you out. We suggest contacting our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.
Best,
Nelson
Office Customer Care
Empower others to achieve more and share your Office experience in a review.
Ms.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been receiving additional messages that this is still not completely installed. I'll need to bring this back for help.
No, I would not recommend this to a friendDo not like program 365
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I requested this product but do not like it and will be calling to see how I can replace it with WIndows 11.
No, I would not recommend this to a friendnot good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.id like to return this product because it isn't downloading for me and id rather use the apps already provided on my laptop
No, I would not recommend this to a friendNot recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item and when I try to peel the code on back and it tear out and they don’t want to exchange this which I didn’t able to use this
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Danny,
We're sorry to hear you're having such issues with your Office purchase. To rectify this situation please contact our Customer Support Team: https://support.microsoft.com/en-us/contactus/
You can also reference this article for troubleshooting assistance if you'd like: https://support.office.com/en-us/article/using-product-keys-with-office-12a5763a-d45c-4685-8c95-a44500213759#bkmk_lostkey
We hope that helps.
Sincerely,
Jo
Office Customer Care