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Customer reviews

Rating 4.6 out of 5 stars with 9269 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 430 Showing 8,581-8,600 of 9,268 reviews
  • Rated 3 out of 5 stars

    Great for my needs, but no OUTLOOK!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eight years ago or so, when I bought my last OFFICE, it seems Outlook was included. This time it wasn't. I don't want to rent it or store anything in the cloud. It took forever to find & BUY the Outlook. It's not right, it should be included.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Does what you need it to

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Somewhat clumsy to use if you're accustomed to Windows software. All the features of the Windows version are there, you just have to learn how to do things slightly differently. (Example: Apple computers have no right mouse button.)

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Scott,

      Thanks for sharing your experience of using Office Home and Student 2019. We do have a great Office tips and tricks page: https://aka.ms/AA4r1mp if you want to check it out.

      Have a great day,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Works /next timeget disk instead digital upload

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought and had geek squad install,, have had no problems with this app. would not buy digital again and would get disk that was out of stock. Store needs to restock their selections.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not sure.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an ongoing problem: the cursor keeps jumping around and I don't know whether it is the fault of the computer or the Windows program...so it is difficult to rate this. I plan to see the Geek Squad to locate the source of the problem.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not a Fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MS pricing plans are not very affordable. Why don’t they make the full suite available if you pay the one time price. Set up process can be convoluted and confusing. Consider Open Office as a much friendlier and economical alternative.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Peace of mind!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchasing Microsoft Office Home & Student 2019 gave me peace of mind!. I couldn't create new or get into my existing documents. I made an appointment with the Geek Squad who discovered that the trial version on my computer had expired. I was presented with a couple of options - purchase a yearly subscription or install with a one-time purchase. I chose the latter. My computer is working just fine. I appreciate Best Buy and the Geek Squad for their excellent customer service.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Elaine,

      We appreciate your review. We're glad to hear that Office Home and Student 2019 are the right fit for your needs.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 3 out of 5 stars

    Great product but not easy to download

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great produce once loaded . Would have given it a 5 but I had to call Microsoft for help to download it as it did not work. took them 3 hours to do it while I head to sit in front of computer

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear that you are enjoying Office Home and Student 2019.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 3 out of 5 stars

    Program not installed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid for lap top set up and full tec support. Although they installed the icons on my screen the program was not installed, the receipt did state it was installed but the set up was not finished.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Same old office

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This version was you a needed office package to my new computer, but it feels like the same old version of office 2016. Microsoft just know they can continue improving nothing and people will be forced to buy it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    i was some What satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was somewhat satisfied with this product. First i struggled with the installation and then I also strugged with navigating the program. There were some features I could not find which were in the old Microsoft Office product

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jacquelene,

      If you're still working to adapt to the new changes to Office, our Training Center site may be a helpful resource for you! It's filled with tutorials about the latest and greatest in Office - you can check it all out here: https://support.office.com/office-training-center

      Additionally, feel free to reach out to our Customer Support Team if you have any other concerns of questions.

      Cheers to your productivity.

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    A necessary evil.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two for two separate computers as the store was out of the package for the whole house. Had an issue setting up the second computer, but eventually got it rectified. Microsoft just needs to make these free already.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    The best software ever?!?!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's Microsoft Office Software ...woohoo! It does what it's suppose to do ... nothing more, nothing less, unless you count the random number generator that accurately picks Lotto numbers.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Basic Office package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a bummer that laptops no longer come with built-in Microsoft office and that you have to buy this product but it works for what I need it to do - no bells and whistles Microsoft office functions - word, excel, powerpoint.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For students and families who want classic Office apps installed on one Windows 10 PC or Mac for use at home or school. Classic 2019 versions of Office apps including Word, Excel, and PowerPoint. Plus, OneNote for Windows 10

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Difficult for simple computer users

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't figure out how to download the stuff onto my computer after you replaced the hard-drive and put it on an external hard-drive. I have no option but to recommend you...your the only game in town to fix it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for your review. We're sorry to hear that you are having a hard time finding your files saved on your external hard-drive. You should be able to locate the files using File Explorer and move them back to your hard drive.

      Hope that helps,

      Nelson
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    okay but features for saving too cumbersome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This version of Office makes saving documents on external devices and other platforms much harder as you have to browse and search them. Useful to have various templates to prepare documents but a bit cumbersome to use.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the feedback, we'll pass it along for you.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 3 out of 5 stars

    Mircosoft office

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not pleased with the ability to down load - not at all user friendly. Also, you pay for it but if you have more than one laltop its a royal pain to get it on the second one.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No better, and some items worse than Office 2007

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already have Office 2007 and felt it was about time to get an upgrade to Office 2019. The update process went very smooth and allowed me to have both versions of Office on the same computer. However some of the new features(?) of Office 2019 are not improvements, for example that any Excel file you receive in an email is automatically protected. You either have to manually unprotect the file or go the Excel options to change the default. Searching for new files is more cumbersome than the old version. So far I have not seen any features that would make me upgrade again.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review. We appreciate your feedback and we'll pass it along for you. If you have any more you would like to share, we are always looking for ways to improve, you can share your feedback here: https://aka.ms/AA4rinb.

      Best,

      Nelson
      Office Customer Care Microsoft

  • Rated 3 out of 5 stars

    It keeps asking me to sign in?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It keeps asking me to verify my account. I bought it and installed it through my account. It should be verified already !? but each time I try to use excel or word, it keeps asking me to verify!?

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Microsoft

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fact that we still have to pay for micro at word and such is terrible. Also a prepaid card to download it on to a computer is dumb when you have to go to the website to down load is anyway.

    I would recommend this to a friend